How the industry can take advantage of artificial intelligence
June 18, 2020 by Greg MeckbachBrokerages who use artificial intelligence could find opportunities to upsell based on changes in a client’s lifestyle, according to a software vendor executive. The more data you feed a machine learning model and the more you train it, the better…
How insurance company websites just beat out brokers in a U.S. consumer satisfaction study
June 15, 2020 by David GambrillFor the first time in two decades, insurance company websites in the United States have become a more popular place for consumers to buy their auto insurance than through the broker channel, a U.S. auto insurance consumer satisfaction study has…
Are brokers affected by an urban-rural connectivity gap?
April 24, 2020 by Greg MeckbachRural clients should be able to access the Internet at high enough speeds for brokers to offer them digital services, says one Alberta broker. “I would say there is no issue,” said Rob Barros, chief technology officer and chief communications…
Why you should accelerate your digital expansion
July 17, 2019 by Adam MalikGrowing your bottom line and developing a stronger bond with clients are just two reasons why brokerages need to ensure their online presence is strong, according to a recent study. Brokers also need to use every tool at their disposal…
Being offline ‘is a huge red flag’
May 22, 2019 by Adam MalikFinding a business is much simpler these days. Rather the fishing around for the yellow pages, dropping it with a loud thud on a desk and flipping through the pages, people opt for a much simpler approach – Google. Anyone…
How ‘exponential era technologies’ bedevil insurers
December 13, 2018 by Greg MeckbachHow you deal with the always-connected consumer will determine whether an insurtech will eat your lunch, speakers suggested at KPMG Canada’s annual insurance conference. “Digital is oxygen these days. If you are not digitizing your products and your service, you…