Auto Repair Perspective: Work For, Not Against
May 1, 2000 John Norris, executive director of the Hamilton District AutobodThe world of repair shops and front-line collision damage appraisers is very different to that of the corporate insurance industry. A closer understanding of the challenges faced by both sides is clearly needed. In fact, with both bodyshops and insurers…
After “HORSING” around, MOTIVATION is the name of the game
March 1, 2000 AxiomIpositioned myself near the entrance to the dining lounge and watched as the escalator in front of me deposited a steady stream of well-dressed couples to the upper level. I had arrived at the suburban racetrack early, to be on…
Regulators circling THE ADJUSTERS
March 1, 2000 Lowell ConnHarmonization efforts on the east coast have not gone unnoticed by regulators nationwide, with most provincial legislators carefully watching Insurance Act rewrites across the country in an effort for more standardized rules and regulations. Most recently, the regulatory sights have…
ReplacementFinder joins the e-business fold
February 1, 2000 Kathryn SchroederFinding replacements for insured damaged products, at competitive prices, is a constant challenge to the insurance industry. The costs can have a severe affect on company bottom lines. “If adjusters had the ability to comparison shop among competing suppliers in…
GETTING TO GRIPS WITH CLAIMCOSTS
January 1, 2000 Sean van Zyl, EditorWith little room to maneuver on premium growth and enhancing investment returns, property and casualty insurers are likely to turn their attention in the year ahead to better risk selection and improved claims handling efficiency to boost bottom-line performance, industry…
Your Frontline Partner
January 1, 2000 Sam Malatesta Vice President, Marketing & Insurance Relations, CHow insurers treat customers when it counts most will be a critical marketing element that will lead to brand recognition and brand loyalty for all those involved in the insurance distribution channel.
Industry looks outward to control auto costs
October 1, 1999 Lowell ConnA recent Competition Bureau decision favoring “insurer preferred bodyshops” has provided auto property and casualty insurance companies with much needed ammunition in a pending court battle with the City of Toronto to overrule a longstanding by-law prohibiting the establishment of…
INDEPENDENCE or INTERDEPENDENCE?
October 1, 1999 Sean van Zyl, EditorDespite the recent and resounding victory of independent property and casualty insurance brokers in blocking banks from branch retailing of insurance, Canada’s brokerage community faces many challenges on the road ahead. Even without the bank threat, the distribution end of…
The Ball in IBAC’s Court
September 1, 1999 Lowell ConnProperty & casualty insurance brokers are breathing a collective sigh of relief as the federal government’s discussion paper on the future of financial institutions in Canada effectively put a moratorium on the banks’ entry into the retail insurance market. Despite…
RIMS releases 99 Quality Scorecard
July 1, 1999 by Canadian UnderwriterThe New York-based Risk and Insurance Management Society (RIMS) released its second annual Quality Scorecard which polled 1,259 risk managers rating the service of brokers, carriers and third-party administrators (TPA). The overall performances were similar to that of last year,…
Mandatory mediation: Split decision?
June 1, 1999 Jonathan Schrieder, Milton J. Brown, Q.C. & Assoc., Barristers &When the Financial Services Commission of Ontario (FSCO) introduced mandatory mediation of statutory accident benefits disputes, insurance companies quietly rejoiced. Essentially, the new rules preclude plaintiffs from launching an action at law prior to mediating issues in dispute which fall…
Letters (June 01, 1999)
June 1, 1999 by Canadian UnderwriterDear Editor, You are to be complimented on an excellent feature article, in the April Underwriter, on the threat posed by the big banks. The Independent Life Insurance Brokers of Canada have many members who also hold a p&c license.…