Alice Keung, senior vice president and chief transformation officer for Economical Insurance, says a key lesson learned from working in various sectors is the need to focus on the customer perspective.
Keung held a number of senior roles, including with eHealth Ontario, the National Bank of Canada and Air Canada, before joining Economical Insurance in late 2015.
Alice Keung, senior vice president and chief transformation officer, Economical Insurance
As part of her role as chief transformation officer, the idea is to “move beyond technology to leverage data so that we can make not only the transaction part be easy, but the whole experience actually be meaningful from (customers’) perspectives,” Keung suggests
Read the full article in the Digital Edition of the June 2017 Canadian Underwriter.
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