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CRU Adjusters teams up with Kespry’s industrial drone platform for adjusting property claims


July 13, 2017   by Canadian Underwriter


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CRU Adjusters, an independent adjusting firm specializing in customized claims handling solutions in Canada and the United States, has announced a collaboration with Kespry’s industrial drone platform to power CRU’s drone division for adjusting property claims.

The collaboration, after more than three years of research, will see CRU’s Glenn Smith, who has 27 years of experience in adjusting, teaching and as a licensed pilot, head the drone division. Smith has developed a group of licensed pilot/adjusters in Canada and the U.S. to roll out this development in claims processing. “Combining experienced field adjusters who know how to identify damage with this level of advanced technology will certainly change our models of running claims,” Smith said in a press release last week.

The Kespry platform is a field-to-finish, out-of-the box system that is a fully integrated, fully automated aerial intelligence solution designed specifically for use in commercial applications, the release said. Using Kespry’s platform, CRU – or Catastrophe Response Unit – will have instant access to accurate data that is automatically processed and securely stored online for immediate use. Data captured by the Kespry industrial drone platform delivers high-resolution imagery with one millimetre per pixel resolution, and is capable of detecting granule loss and physical damage such as hail hits, CRU reported. In addition to providing dimensioning of structures, the reports will mark the damages on the rooftop imagery.

Kyle Winston, president of the CRU Group, said that “we’re very excited to be the first and only [independent adjusting] firm in Canada to be embracing this new drone technology from Kespry. We’ll also be rolling out this capability across our U.S. operations and continuing to be among the first in the industry to bring new levels of efficiencies, safety, abilities, accuracy and enhanced data to the insurance sector.”

Smith added that “Kespry’s drone technology further enhances how we handle and process claims, as well as underwriting elevations and pre-loss reporting.”

Founded in 2004, CRU provides staffing solutions and claim management services for the property & casualty insurance industry across North America. CRU has offices in Toronto, Calgary and the states of Texas, Florida and Oklahoma. The CRU Group also consists of Maltman Group International and the Academy of Insurance Adjusters.

Based in Menlo Park, Calif., Kespry is an aerial intelligence platform provider that develops drone hardware, software and cloud services. Founded in 2013, Kespry serves customers across North America, Europe and Australia in aggregates, insurance, roofing, mining and construction.