Canadian Underwriter

Mitchell International launches AI-enabled claim review solution for North American P&C industry

October 16, 2017   by Canadian Underwriter

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Mitchell International has announced the launch of an artificial intelligence-enabled claim review solution for the North American P&C industry.

San Diego-based Mitchell International, a provider of technology, connectivity and information solutions to the P&C claims and collision repair industries, launched the Mitchell WorkCenter Assisted Review on Monday. By using visual computing to analyze photos, the integrated workflow solution for the estimate review process uses machine-learning technology to help identify incorrect replace or repair decisions, helping insurance companies review more estimates in less time while refining estimating guidelines and consistency, Mitchell said in a press release.

The solution is available for implementation for Mitchell WorkCenter claims management solutions customers in North America.

Debbie Day, executive vice president and general manager for Mitchell Auto Physical Damage Solutions, said that the company is committed to helping customers increase efficiencies and reduce costs. “In less than a year after we first announced our assisted review project with Tractable, Ltd., we have developed an integrated artificial intelligence solution that will help to save thousands of hours of review time while leading to more accurate and consistent estimates,” she said in the release. (Founded in 2014, Tractable develops proprietary AI algorithms that can learn and perform visual tasks, just like humans. Within insurance, Tractable technology is able to assess damage severity to a vehicle just based on photos, optimizing repairs and claims management processes).

By reviewing millions of damaged vehicle photos, computers are trained to recognize vehicle damage and use computer vision to double-check repair versus replace decisions, Mitchell explained. Mitchell WorkCenter Assisted Review uses this technology to quickly identify estimates that are potentially inaccurate, allowing carriers to more easily maintain estimate quality and consistency, be more selective about sending appraisers into the field and improve cycle times and productivity.

“Early pilot tests demonstrated that AI-identified claims consistently reduced the amount of time for the audit and review function per claim by a substantial margin,” Olivier Baudoux, vice president of product management and strategy for Mitchell Auto Physical Damage Solutions, said in the release. “WorkCenter Assisted Review is designed to provide insurers with a more targeted and efficient review of all claims.”

According to Mitchell, the product helps insurers:

  • Increase the volume and accuracy of claims review with “little to no” increase to review resources;
  • Improve claims outcomes by improving workflow, accuracy and cycle times;
  • Increase operational efficiency by improving and maintaining review accuracy even as claims volume increases;
  • Instill confidence in estimating with AI technology with increasing consistency over time;
  • Better inform estimating rules with analytics gained from consistent estimate reviews; and
  • Save reviewer time by identifying potential repair or replace errors.

Mitchell International delivers smart technology solutions that simplify and accelerate claims handling and repair processes, driving more accurate, consistent and cost-effective resolutions. Mitchell’s solution portfolio and robust software-as-a-surface infrastructure enable tens of millions of electronic transactions to be processed each month for more than 300 insurance companies, over 30,000 collision repair facilities and other P&C industry supply partners across the Americas and Europe.

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