XL Group unveils multi-channel customer claims portal

XL Group plc (NYSE:XL) has unveiled a new multi-channel customer portal, created with the help of Accenture (NYSE: ACN), based upon XL’s global claims system, XL GlobalClaim.
The XL GlobalClaim Customer Portal provides customers with access to claims information via the XL website at www.xlgroup.com/insurance, and through mobile devices and applications like the iPhone.
The portal offers real-time access to claims-related information such as the contact details and locations of participating XL claims handlers, date of loss, policy number and claims status. The claims data, available online and currently through the iPhone application, are generated by XL GlobalClaim, which is based on Accenture Claim Components, Accenture’s claims processing software application. “With the increasing ubiquity and usage of mobile devices, it was a priority for XL to offer its customers better access to claims information through online and mobile channels,” said Paul I. Tuhy, Executive Vice President and Global Head of Claims at XL. “We had previously selected the Accenture Claim Components for the development of our global claims system and, since the software is designed for multi-channel access, we were able to also develop and implement our new customer portal rapidly and cost-efficiently.”