XL teams up with Accenture to launch multi-channel claims portal

XL Group plc launched a new multi-channel customer portal, created with the help of Accenture, that provides customers with access to claims information via XL’s website and through mobile devices.
The XL GlobalClaim Customer Portal offers real-time access to claims-related information, such as the contact details and locations of participating XL claims handlers, date of loss, policy number and claims status.
The claims data, available online and currently through an iPhone application, are generated by XL GlobalClaim. Accenture helped XL design and develop the portal and mobile services capabilities.
“With nearly two billion people connected to the Internet and 90% of the world’s population having access to mobile networks, digital technologies are changing the way consumers choose to interact with their insurers,” said Michael Costonis, Accenture Claims Services’ executive director.
“That’s why it’s imperative in the relationship-driven business of insurance for carriers to be able to serve their customers through new channels.”