Keyword
Insurers
New guide published to expedite industry data exchange
September 18, 2023 by David GambrillThe Centre for the Study of Insurance Operations (CSIO) has published an implementation guide to help insurers and vendors program JSON API Standards into their systems, providing faster data exchange between brokers and insurers. CSIO today published its JavaScript Object…
Court result suggests confusion about MGAs and insurers
June 23, 2023 by David GambrillManaging general agent (MGA) Can-Sure Underwriting failed to quash a motion to correct a misnomer in a flood damage claim, arguing the claimant incorrectly identified the MGA as an insurer. Ontario’s Superior Court also rejected Can-Sure’s argument that the claimant,…
“Perfect storm”: How Canada’s P&C insurance industry feels about 2023
January 11, 2023 by David GambrillCanada’s property and casualty insurance industry may not be facing its “toughest” year ever in 2023, but more than 89% of industry professionals agree the multitude of issues facing the industry at once is creating a “perfect storm.” “Every year…
Insurer CEOs give their take on broker independence
October 25, 2022 by David GambrillIs broker ‘independence’ capital-agnostic? Or is broker independence truly a function of who owns the brokerage, be it a broker, an insurance company or a private equity partner? This question has been the source of a longstanding debate between brokers…
Public complaints about insurers in decline
October 13, 2022 by David GambrillIt’s getting less ornery out there, if the number of public complaints against insurers is a reliable measuring stick. The General Insurance OmbudService (GIO) received 4,370 contacts from insurance consumers across the country in 2022, with 174 of them escalated…
OSFI’s third-party guidance to include insurer-broker contracts
October 12, 2022 by David GambrillCanada’s solvency regulator is preparing guidance that legal experts say will shift the scope of the regulator’s concerns about outsourcing data and technology to a much broader inquiry about insurers’ arrangements with third parties generally — including with broker partners.…
Customers rank P&C industry’s winners and losers during COVID
January 25, 2022 by David GambrillCOVID-19 has shown that Canadians appreciate insurance agents and brokers with good attitudes and product knowledge. But insurance companies are still struggling with basic service issues like phone wait times, billing/payment, and policy cancellation, according to an analysis of more…
Opinion: Brokers need the right tools for the digital age
June 7, 2021 Nick Frank and Wei Ke, Simon-Kucher & PartnersCaution and single-steps forward are not what brokers need from their insurance carrier partners as the industry accelerates into the digital age. The importance of digital distribution following the COVID-19 pandemic is undeniable. As a result, insurers need to keep…
Latest cyberattacks on insurers ‘a wakeup call’ to shore up security
April 26, 2021 by Adam MalikWith a new cyberattack focused specifically on the insurance industry, a cyber expert is urging insurance companies need to up their security game in order to protect themselves and their customers. Otherwise, insurers could be on the hook for a…
Why change in P&C is a difficult proposition: The innovator’s dilemma
April 14, 2021 by Adam MalikInsurers are between a rock and a hard place when it comes to changing the way they do business, because of the risk of harming broker relationships, investment costs, and, at the end of the day, the current system works,…
Sky’s still the limit for Canadian P&C industry consolidation: broker exec
April 6, 2021 by Adam MalikCanadian property and casualty insurers have seen many a deal take place over the years — and it would be no surprise to see more to come, says a broker executive. During the latest edition of the Insurance Institute of…
What Canada’s brokers have asked of insurers on behalf of Canadians in dire straits
March 25, 2020 by David GambrillCanada’s national broker association issued an open letter to its insurer partners this week, recommending flexible payment options and emergency coverage extensions for clients in need, as well as support for single-office brokerages disabled by an outbreak of COVID-19 requiring…