Keyword
omni-channel
Changing the Channel
November 6, 2018 by Canadian UnderwriterThe property and casualty insurance industry is like a cable TV network: you can choose from among a variety of channels – broker, direct, multi-channel and omni-channel. Desjardins’ Denis Dubois explains what they all mean, and tells CU how distribution channels may evolve in the future.
Demand for omni-channel drove this brokerage merger
August 17, 2018 by Greg MeckbachHub International Ltd. is planning to use the recent acquisition of a Windsor, Ont. firm to expand its online services with existing brokerages. “The reason why we bought Cypher Systems Group is we really felt that we wanted to have…
Customer choice must be key consideration in next wave of insurTech: expert
May 18, 2017 by Angela StelmakowichAn insurer’s safest bet for survival as insurTech enters its second wave is to make customer choice a true focal point, providing customers access to answers and services when and how they want, Matteo Carbone, founder and director of the…
Ontario brokers voice support for provincial commitment to electronic proof of insurance
April 28, 2017 by Canadian UnderwriterThe Insurance Brokers Association of Ontario (IBAO) has welcomed the provincial government’s budget pledge to give drivers the option of electronic proof of insurance, a move IBAO suggests will help make insurance more affordable for consumers. The advance is part…
Consumers starting to expect zero friction, omni-channel offering key: CIAA event speakers
April 18, 2017 by Angela StelmakowichInsurance is among the services that must offer an omni-channel experience if it expects to address the expectations of consumers as the complexity of their demands shift, Duncan Stewart, director of technology, media and telecommunications research for Deloitte Canada, suggested…
Digital Expectations
September 2, 2016 Chuck Ruzicka, Vice President of Research and Consulting, NovaricaCommercial lines carriers face intense competition. Investing in technology is expected to prove key to retaining and serving clients who are increasingly looking for a true digital experience. Just how are commercial lines insurers preparing to deliver that experience?