Keyword
Training
How to build empathetic managers for the hybrid workplace
April 16, 2021 by David GambrillCanadian property and casualty insurance industry leaders have often talked about the importance of managing with empathy during the pandemic, but empathic managers will become even more valuable in the hybrid workplaces that are expected to emerge after the pandemic…
How to onboard your new sales managers
March 18, 2019 by Jason ContantProper manager onboarding and development can have high payback for any sales force, noted the blog Why New Sales Managers Need More Training, published late last week in Harvard Business Review. Onboarding is the process of integrating a newly hired…
How this commercial brokerage addresses skills shortages
October 14, 2018 by Greg MeckbachBrokerage owners in some regions are struggling to find staff who know commercial lines. “There are very few people (in Saskatchewan) who understand commercial insurance deeply,” said David Reidy, president and CEO of Regina-based commercial brokerage Henderson Insurance Inc. To…
How training plays into claims adjusting during back-to-back cats
June 19, 2018 by Jason ContantWhen Canada experiences back-to-back catastrophes, it can be a challenge to pull together all the required resources in a timely fashion. Part of the puzzle is ensuring that claims adjusters and other parties are properly trained for the files they…
New training ground for P&C industry’s future managers
January 30, 2018 by David GambrillThere’s a new training ground in Canada for insurance professionals interested in fast-tracking themselves into entry-level management positions at insurance companies, adjusting firms and brokerages. Humber College in Toronto is halfway through its inaugural, two-semester P&C Insurance Management Postgraduate Program,…
Cybercriminals will shift focus from data to threatening human life, cybersecurity expert predicts
September 13, 2017 Jason Contant, Online EditorCybercriminals will navigate away from their focus on data and start to target or threaten human life in the near future, cybersecurity expert Kevvie Fowler suggested in an interview with Canadian Underwriter. “Moving forward the next five or ten years,…
Getting younger people into broker channel as a career remains challenging: incoming IBAO president
September 6, 2017 Jason Contant, Online EditorGetting younger people to choose the broker channel as a career remains a challenge, the incoming president of the Insurance Brokers Association of Ontario (IBAO) told Canadian Underwriter in a recent interview. “In the high schools is where it really…
Augmented and virtual reality poised to impact insurance industry: Novarica
August 29, 2017 by Canadian UnderwriterAugmented and virtual reality each boast considerable potential for impact within the insurance industry, with implications spanning risk mitigation, improved efficiency and loss ratios and enhanced customer service, Novarica said in a new executive brief. While their effect will be…
Accenture launches “Liquid Studio” in Toronto to help clients accelerate digital transformation
August 18, 2017 by Canadian UnderwriterGlobal professional services company Accenture has opened a new “Liquid Studio” in Toronto to help clients “to turn ideas into innovative applications and solutions with speed and agility.” The Liquid Studio uses rapid development approaches, including agile methodologies and DevOps…
Ransomware, alternative crypto-currencies and increased deception tactics among key cyber threats: Accenture Security
July 31, 2017 by Canadian UnderwriterDestructive ransomware, alternative crypto-currencies and increased use of deception tactics are among the threats driving the lucrative cybercriminal marketplace, the security branch of professional services company Accenture said in a recent report. “The first six months of 2017 have seen…
Canada’s fintech adoption rate doubles in last 18 months: EY report
July 25, 2017 by Angela StelmakowichCustomer wants, needs and demands are guiding players in Canada’s fintech space toward developing simpler, more transparent and customer-centric financial services products, with insurance expected to see a big increase in uptake in future, suggests new research released Tuesday by…
Cyber threat landscape growing, potential for emergence of destruction of service attacks: Cisco
July 20, 2017 by Canadian UnderwriterThe potential for “destruction of service” (DeOS) attacks is greatly concerning and organizations would be well-advised to adopt a proactive cyber stance in their protection efforts to combat increasingly sophisticated attackers, warns a new report from Cisco. “Cyber incidents such…