Canadian Underwriter

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How hybrid work can increase broker E&O risk

May 31, 2023 David Gambrill

Workplace flexibility, one feature of a hybrid workplace, has proven to be a selling point to attract younger brokers. But the hybrid office makes it difficult to supervise newly recruited brokers to make sure they’re doing things correctly, broker E&O

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What key factors spark E&O claims against brokers?

May 25, 2023 David Gambrill

Senior broker retirements, a labour shortage that’s spurring firms to bring new, inexperienced employees into brokerages, and a hybrid office may be combining to increase a broker’s errors and omissions (E&O) exposure. “It’s very difficult to track [broker E&O] claims

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Why the P&C broker talent crunch won’t end soon

April 28, 2023 Philip Porado

While the hard market’s still a huge challenge for Canada’s broker distribution channel in 2023, finding qualified workers was also top concern for brokers. So said more than 150 nationwide respondents to Canadian Underwriter’s 2023 National Broker Survey. The survey,

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Can risk management companies close the talent gap?

April 20, 2023 Jason Contant

A high percentage of today’s pool of risk managers has been working in the industry a long time, and the next largest group are fairly new to the business. Those in the younger group “are excited about what they’ve done

News AdjustersBrokersEmploymentInsuranceProfessional Development

How to build empathetic managers for the hybrid workplace

April 16, 2021 by David Gambrill

Canadian property and casualty insurance industry leaders have often talked about the importance of managing with empathy during the pandemic, but empathic managers will become even more valuable in the hybrid workplaces that are expected to emerge after the pandemic

News Professional Development

How to onboard your new sales managers

March 18, 2019 by Jason Contant

Proper manager onboarding and development can have high payback for any sales force, noted the blog Why New Sales Managers Need More Training, published late last week in Harvard Business Review. Onboarding is the process of integrating a newly hired

News BrokersInsuranceProfessional Development

How this commercial brokerage addresses skills shortages

October 14, 2018 by Greg Meckbach

Brokerage owners in some regions are struggling to find staff who know commercial lines. “There are very few people (in Saskatchewan) who understand commercial insurance deeply,” said David Reidy, president and CEO of Regina-based commercial brokerage Henderson Insurance Inc. To

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How training plays into claims adjusting during back-to-back cats

June 19, 2018 by Jason Contant

When Canada experiences back-to-back catastrophes, it can be a challenge to pull together all the required resources in a timely fashion. Part of the puzzle is ensuring that claims adjusters and other parties are properly trained for the files they

News InsuranceProfessional Development

New training ground for P&C industry’s future managers

January 30, 2018 by David Gambrill

There’s a new training ground in Canada for insurance professionals interested in fast-tracking themselves into entry-level management positions at insurance companies, adjusting firms and brokerages. Humber College in Toronto is halfway through its inaugural, two-semester P&C Insurance Management Postgraduate Program,

News Insurance

Cybercriminals will shift focus from data to threatening human life, cybersecurity expert predicts

September 13, 2017 Jason Contant, Online Editor

Cybercriminals will navigate away from their focus on data and start to target or threaten human life in the near future, cybersecurity expert Kevvie Fowler suggested in an interview with Canadian Underwriter. “Moving forward the next five or ten years,

News Professional Development

Getting younger people into broker channel as a career remains challenging: incoming IBAO president

September 6, 2017 Jason Contant, Online Editor

Getting younger people to choose the broker channel as a career remains a challenge, the incoming president of the Insurance Brokers Association of Ontario (IBAO) told Canadian Underwriter in a recent interview. “In the high schools is where it really

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Augmented and virtual reality poised to impact insurance industry: Novarica

August 29, 2017 by Canadian Underwriter

Augmented and virtual reality each boast considerable potential for impact within the insurance industry, with implications spanning risk mitigation, improved efficiency and loss ratios and enhanced customer service, Novarica said in a new executive brief. While their effect will be