Christian Fournier, executive vice president, leader of property and casualty insurance, Beneva Our workforce situation — namely, the difficulties finding resources we need to provide the quality of service our clients have come to expect — is one of the…
Joe D’Annunzio, president, BrokerLink Attracting new talent and retaining experienced employees is a key priority in the evolving insurance marketplace. Having a strong employee base is important when it comes to providing the best customer service. Delivering a strong customer…
Philomena Comerford, president, CEO, Baird MacGregor Insurance Brokers LP|Hargraft Schofield LP Attracting, engaging and developing talent will continue to be a key challenge for the P&C industry in 2023, as employers sort out what the work week will look like…
London Bradley, president, CEO, Allstate Insurance Company of Canada Canada’s P&C insurance sector faces the same challenge as every other sector and business in the economy — continuously elevating the customer experience. Customer expectations have changed dramatically over the past…
Abraham Baboujian, president, co-CEO, RRJ Insurance Group Ltd., O/A KRGInsure Talent acquisition and retention is at the top of my priority list heading into 2023. This is not a new issue; however, recent events have magnified the importance of it.…
Supply chain problems aren’t going away any time soon for insurance adjusters. Home improvement retailers and warehouses have been plagued by empty shelves since the first year of the COVID-19 pandemic. And goods scarcities for everything from lumber to La-Z-Boys…
Class action lawsuits have long been drivers of social inflation for insurers that provide product liability overage. But now a new legal vehicle, the ‘mass tort,’ looks to be waiting in the wings. Unlike class actions, in which one plaintiff…
Canadian P&C managing general agencies (MGAs) are dealing with a lack of underwriters due to increased demand for products and services combined with traditional staff turnover, an industry executive told Canadian Underwriter. “MGAs are, from what we see, the fastest…
“Expanded insurer appetite and competition in the primary space,” as well as new capacity in excess layers, helps explain a softening of Directors and Officers (D&O) insurance pricing and limits expansions in Canada, says a recent quarterly market insights report…
With January’s reinsurance renewal period quickly approaching, the impact of major cat events on property insurers remains to be seen, said a new report from Navacord brokerage Lloyd Sadd. Catastrophic losses are making leading property insurers selective about the amount…
A convergence of global factors will cause above-average levels of claims inflation for the foreseeable future. Claims professionals who spoke with Canadian Underwriter said multiple market-dependent factors – including prolonged COVID-19 lockdowns in China, political instability, labour and materials shortages,…
New exclusions and strict requirements to obtain cyber insurance have dramatically improved the sophistication of underwriting processes, but one large consulting and advisory firm is questioning whether this is the right approach for the market to take. “[Chief information security…