Online auto insurer displays best practices
June 22, 2006 by Canadian UnderwriterProgressive Insurance ranked has the number one automobile insurance site, according to two competitive intelligence studies that compare online customer experience and best practices implementation of auto insurance Web sites. The Progressive, GEICO and American Family sites were deemed the…
AXA SA cedes AXA Re business to Paris Re
June 6, 2006 by Canadian UnderwriterAXA SA has signed a definitive agreement to cede the business of AXA Re to Paris Re Holdings Limited.The announcement follows the receipt of a binding offer on April 6, 2006, and after AXA SA consulted with the relevant workers’…
Quality in Repair
June 1, 2006 Keith Burns, Manager, Performance Programs, PPG Canada Inc.Pioneering collision repair facilities are incorporating quality management concepts into their day-to-day operations.
CertifiedFirst partners with Rollit Management Consulting
May 8, 2006 by Canadian UnderwriterThe CertifiedFirst Network of PPG Canada and Rollit Management Consulting, Inc. have entered into a strategic relationship to provide Rollit’s services to members of the CertifiedFirst ? Network of collision repair shops across Canada. Rollit Management Consulting provides a wide…
The Good Corporate Citizen
May 1, 2006 by Canadian UnderwriterChubb Insurance Company of Canada CEO Ellen Moore receives the McGill Management Achievement Award for corporate excellence and community involvement
Cultivating the Golden Files
April 1, 2006 AxiomHey, what a show!” I was standing at the entrance of our city’s largest garden centre. Stretched out on all sides of me were thousands of tulips of every variety, in gently waving ranks, in every color of the rainbow.…
Risk Management Under Trial
March 1, 2006 Barb Szychta, Director, Risk Management Services, Frank Cowan Company Ltd.A good risk management plan can rescue your capital
Cisco study to examine effects of technology on business productivity
February 15, 2006 by Canadian UnderwriterCisco Systems has launched a study into the impact of networking technologies on small to medium enterprise (SME) productivity in the United States, Canada, the United Kingdom and Australia.The study is focused on the impact networking technologies have on outcomes…
Opening the Door to a Claims Portal
February 1, 2006 Fred Silvestri, Director of SMART Insurance Technology, CGI Insurance Business Services.Effective claims management is critical to an insurer’s bottom line and to superior customer satisfaction and retention. Once again we appear to be heading down the ‘soft market’ road with claims frequency poised to climb upwards, pressure is mounting on…
Counting the Claims
January 1, 2006 by Canadian UnderwriterClaims Management Outlook 2006
Pains, Claims and Automobiles
January 1, 2006 Craig HarrisPremiere Healthcare program reinvents claims process for soft tissue injuries
The Measure of Performance
January 1, 2006 Lee Smith, Director of CertifiedFirst Network, PPG Canada Inc.Many insurance companies have embraced the concept of direct repair programs to handle automobile physical damage claims. In Canada, this often involves tapping into a nation-wide network of collision repair shops. But how closely are insurers evaluating key measurements like cycle time, severity control and customer satisfaction? Are they getting proven performance from their repair shop networks – and their own internal operations?