Flooding in Canada (Part 1): Edmonton and Toronto: Flood of Information
October 1, 2007 Dan Sandink, Research Coordinator, Institute for Catastrophic Loss ReductionEdmonton residents are more likely than Toronto residents to mitigate future flood risk; not surprisingly, Edmonton has a more comprehensive basement flooding education program
Revolutionary New Rules Proposed for the B.C. Supreme Court
September 30, 2007 Paul Mcdonnell and Wei Kiat SunIn July 2007, the British Columbia Justice Review Task Force (JRTF) released a concept draft for new rules that could govern civil procedure in the British Columbia Supreme Court. This initiative, which began in March 2002, is part of an…
Moves (September 01, 2007)
September 1, 2007 by Canadian UnderwriterStephen Scullion has been appointed director, Professional Development, Crawford & Company (Canada). Scullion will assume leadership of Crawford’s Canadian training and development initiatives including the ongoing delivery of technical courses, development of new training curriculum and implementation of a web-based…
Adjusting the Process
September 1, 2007 Vanessa MarigaAdjusters are dismissing the entrance of third party claims agencies into the Canadian market as a passing fad
Bridging the data Divide
September 1, 2007 Steve Clarkin, Solutions Executive, Banking and Financial Services, Microsoft CanadaNot that long ago, traditional players within the insurance industry neglected to consider the potential for IT to improve operational business processes. That corporate mindset has since been supplanted by the idea that business software can successfully assist insurers in…
U.S. execs cite competition as top risk
August 8, 2007 by Canadian UnderwriterCompetition was viewed as the number one risk ranked by a survey of 150 U.S. executives in Protivitis 2007 U.S. Risk Barometer.Customer satisfaction, the regulatory environment, information systems and IT security, and changing markets make up the first five of…
What’s New: In Brief (August 03, 2007)
August 3, 2007 by Canadian UnderwriterGeneral Motors (GM) has announced that it will be using a PPG basecoat system in all of its dealership repairs. The PPG Envirobase High Performance and Nexa Autocolor Aquabase Plus waterborne basecoat systems from PPG Automotive Refinish recently received the…
Substitutes and the Auto Claims Industry
August 1, 2007 Greg HornHow understanding and preparing for changes in the physical damage claims distribution can give you a competitive advantage.
What’s New: In Brief (June 05, 2007)
June 5, 2007 by Canadian UnderwriterHub International Limited (TSX: HBG) announced that its shareholders approved the proposed plan for Apax Partners and Morgan Stanley Principle Investments to acquire all of Hubs common shares.The plan of arrangement was approved by 92.7% of the votes cast by…
Refinish Regulations Go Green
June 1, 2007 Lee SmithEnvironment Canada’s proposed regulations for mandatory limits on VOC (volatile organic compounds) content in automotive paint refinishing will mean changes for the auto repair and insurance industries. Training and education can ensure an orderly transition so quality is guaranteed, customers are satisfied and the environment is protected.
Report links loyalty and satisfaction in collision repair
June 1, 2007 byMitchell International has released a report examining owner/policy-holder’s experience with direct repair programs and the impact on satisfaction and loyalty. According to researchers, in the collision repair industry customer satisfaction and customer loyalty are more closely linked than in other…
Bringing Down Goliath
June 1, 2007 Glen Piller, President and CEO, iter8 Inc.Small and mid-size insurers are facing increasing competition against big players with even bigger resources