CRM ON TARGET
June 1, 2001 Martin Power of Editorial Edge Inc.In the final climactic moment of the television series “Survivor”, the host on handing out the $1 million prize noted that, “this game is all about relationships”. The physical challenges, the starvation and other forms of deprivation, and in the end, it all came down to building solid and lasting relationships. This should not a surprise revelation for marketers and sellers of complex products including insurance. The key to being a winner is always the same – the establishment of loyal relationships, in this case with your customers.
Canadian/U.S. insurance markets bounce back
September 1, 2000 Sean van Zyl, EditorAfter several years of growth decline, the Canadian and U.S. property and casualty insurance markets appear to have turned a corner for the better based on results for the first quarter of this year. Industry economists and market analysts are…
Developing risk management: POSITIVE REFLECTIONS
September 1, 2000 Vikki SpencerIf experience is required, then Rich Whitehouse is the right choice to host the silver anniversary of the Canadian Risk and Insurance Management Society’s conference. As a delegate at the first conference 25 years ago, he is in a unique…
Canada/U.S. data shows similar ails
October 1, 1999 by Canadian UnderwriterCanadian and U.S. property and casualty insurance results for the first half of 1999 show a marked decline in earnings, primarily due to weak investment returns and sluggish premium growth. Both the Canadian and U.S. industries witnessed a rise in…
“DO or DIE”, strategy message is to embrace the TECHNOLOGY FUTURE
September 1, 1999 Sean van Zyl, EditorWhether traditional players in the property and casualty insurance industry continue to hold the lion’s share of business will depend on their willingness to embrace consumer-driven technologies and boost productivity, delegates attending the recently held Strategy Institute conference were told. In particular, the pressure of higher consumer expectations coupled with increased competition from new players to insurance will be felt mostly in the personal lines arena, the speakers warn.
Thinking outside the Canvas
August 1, 1999 Lowell ConnThe early 20th century was a revolutionary time for the fine art community, with “modern artists” such as Henri Matisse carrying forward the early exploration attempts of the impressionist painters in testing conventional “realist” theory. In many respects, the modern…
Disaster Loss mitigation: Great Balls of Hail
August 1, 1999 Alan Pang, managing director at the Institute for Catastrophic LOver recent years the largest catastrophic loss payments of most insurers have resulted from prairie hailstorms. During the 1990s, there have been six major storms, each causing catastrophic losses in excess of $50 million. The National Hail Conference, recently held…
Weathering the storm
March 1, 1999 Sean van Zyl, EditorThere are few leaders in the Canadian property and casualty insurance industry applying an optimistic view of business and earnings growth in 1999. In fact, premium growth across the lines is unlikely to exceed the country’s expansion of gross domestic…
Batten down the hatches FOR 99
March 1, 1999 Lowell Conn and Sean Van ZylReduced profitability, rising underwriting losses, increased competition and higher technology costs are likely to form the stage for the North American property and casualty insurance industry in 1999, according to the vast majority of respondents in an Insurance Information Institute (III) survey conducted at the annually held Joint Industry Forum which recently took place in New York City.
Risk Management: It’s a Buyer’s Market
March 1, 1999 Lowell Conn and Sean van ZylDespite deteriorating conditions in the property and casualty insurance market, insurers continue to slash already low premium rates. Market observers forecast this trend to continue for at least 24 months as insurers prioritize marketshare over revenue prosperity. Simply put, the…