Canadian Underwriter

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Three things young insurance pros want from their bosses

September 18, 2019 by Adam Malik

Young insurance professionals want their older managers to wrap their heads around a few concepts when it comes to working with young people: flexible work environments, mentoring and being open-minded. Those were the suggestions from the “Four Under Forty” panel

News AdjustersCatastrophes

What’s happening with police report on B.C. wildfire that destroyed more than 200 structures

September 18, 2019 THE CANADIAN PRESS

KAMLOOPS, B.C. – The RCMP investigation into the cause of a massive wildfire that destroyed homes and charred nearly 2,000 square kilometres of land in British Columbia has now been passed to the BC Prosecution Service for consideration of charges.

News CatastrophesEngineering

SPECS acquired by New York consulting firm

September 17, 2019 by Greg Meckbach

Specialized Property Evaluation Control Services, better known as SPECS, has been acquired by J.S. Held LLC, an American consulting firm, the companies announced Tuesday. SPECS, based in Langley, B.C., does property damage assessments, restoration consulting, construction project administration, risk management,

News ClaimsInsurance

The critical piece of mapping out the claims process

September 16, 2019 by Greg Meckbach

Insurance providers who are paying for consultants to help change claims processes may be missing a piece of the puzzle. “There are a lot of vendors who would like to spend a lot of time with you,” said Erin Fischer,

News AdjustersClaimsInsurance

One key factor in creating a great customer experience

September 16, 2019 by Jason Contant

Want to create an excellent customer experience for your clients? Make sure you are picking the right vendors, says Hans Reidl, senior vice president of claims with Economical Insurance. “The supply chain… are the ones that are actually doing the

News CatastrophesClaimsInsurance

Have insured cat losses already reached $1 billion this year?

September 13, 2019 by Jason Contant

The “alarming trend” towards increasingly severe and frequent weather events causing higher insurance payouts continues in 2019, with close to $900 million in insured losses recorded already so far this year. In 2018, insured damage from severe weather across Canada

News AdjustersClaimsInsurance

You can’t teach claims adjusters this skill

September 11, 2019 Greg Meckbach, Associate Editor

As the chief claims officer for Wawanesa Mutual Insurance Company, Erin Fischer hears one question all the time. “The Number 1 question I get is: Do you need to hire claims people who are technical experts?’” Fischer said Wednesday. Although

News ClaimsInsuranceTechnology

Ransomware: should your client pay the demand?

September 11, 2019 by Jason Contant

If your client suffers a ransomware attack, should they pay the ransom to get their systems up and running again? And if they do pay, does that guarantee the cyber criminals who locked down the systems in the first place

News ClaimsInsurance

How to rebrand “insurance” so customers will listen to you

September 11, 2019 by Jason Contant

“Does anybody here like to buy insurance?” a Scotiabank executive asked attendees at Insurance Nexus’ Connected Insurance Canada conference in Toronto Tuesday. “Let’s be honest,” said Fernando Moreira, senior vice president of global insurance at Scotiabank. “I always come with

News AdjustersCatastrophesClaimsInsurance

Post-Dorian claims adjustment: has the industry resolved its capacity issues?

September 10, 2019 by Greg Meckbach

More than 100,000 Atlantic Canada homes and businesses were still without power three days after Dorian hit Nova Scotia, but the latest hurricane to hit Canada’s east coast should be easier for the industry to handle than the May 4

News ClaimsLegislation / Regulation

Where Intact will stop insuring dune buggies and some snowmobiles

September 9, 2019 by Greg Meckbach

Clients with dune buggies or with snowmobiles that carry more than two people will no longer be able to get those vehicles insured by Intact starting next year in Nova Scotia. Intact considers dune buggies as “too risky,” wrote Jennifer

News AdjustersCatastrophes

The impact of Dorian on Canada’s P&C industry

September 9, 2019 by Greg Meckbach

Hurricane Dorian is definitely a catastrophe-level event for Canadian insurers, probably with huge business interruption losses and possibly bigger than 2016’s Hurricane Matthew, industry experts said Monday. “Business interruption is going to be huge on the commercial book of business,”