Keyword
Operations
Who’s getting squeezed in the brokers’ war for talent
March 19, 2024 by David GambrillA war for talent in Canada’s P&C insurance industry may be inadvertently causing collateral damage in smaller and mid-sized brokers, Traci Boland, Insurance Broker Association of Canada president, tells Canadian Underwriter. That said, their smaller size may allow them to…
Op-Ed | How to protect your team from abusive client behaviours
March 19, 2024 Adam Mitchell, CEO of Mitch InsuranceI’m often asked about how we grew our business. There’s no hack to achieving success. If washboard abs are your goal, one sit-up won’t do it. You need to consistently put in the effort to see results.We’re all aware of…
How much time and effort brokers could save with API connectivity
February 14, 2023 by David GambrillAdopting an Application Programming Interface (API) solution for broker-carrier connectivity will significantly reduce errors and save brokers between 11% and 17% of effort during the quoting process, according to a white paper released Tuesday by Insurance Brokers Association of Canada…
During the ‘Great Re-shuffle,’ don’t forget the ones who stay
May 16, 2022 by David GambrillWith people leaving all around you during ‘The Great Re-shuffle,’ the temptation may be to emphasize recruitment to backfill the people who have been lost, but industry leaders would be well-advised to instead focus on retention, according to a blog…
Pandemic puts ‘right to disconnect’ in spotlight as provinces inch toward policies
December 30, 2021 By Tara Deschamps, Canadian PressDuring Danish Yusuf’s morning routine, his work phone rarely rings and seldom is there an appointment with his Toronto insurance company staff. The lack of disruptions is no coincidence. Yusuf instructed staff not to plan meetings or send electronic communications…
Hybrid office: What brokers can learn from the parable, Who Moved My Cheese?
July 21, 2021 by David GambrillOntario brokerage Mitchell & Whale is allowing its staff to return to the office in any way they choose, a hybrid work model inspired by the 1998 best-selling book, Who Moved My Cheese? Authored by Dr. Spencer Johnson, Who Moved…
Will the need for social interaction make the hybrid office a passing fad?
April 21, 2021 by David GambrillWhile many Canadian employees wish to return to a hybrid office — some adamantly so, according to a recent survey by human resources firm Robert Half — some believe the “fear of missing out” on the opportunity to socialize with…
What would a hybrid workplace even look like?
March 26, 2021 by David GambrillCanadian property and casualty insurance professionals would like a more flexible, hybrid workplace, a recent survey shows, but the question for employers now is what such an arrangement might look like. About 87% of the more than 1,150 P&C insurance…
Emergency broadcast station being considered in New Brunswick following January ice storm
August 21, 2017 by Canadian UnderwriterNew Brunswick’s primary electrical utility in the province, NB Power, and the province’s Emergency Measures Organization (EMO) said on Friday that they considering creating a dedicated emergency broadcast station to provide essential information to people in the province in times of crisis. The consideration is one of 51 recommendations contained in a provincial review of the Atlantic Canada storm in the winter of 2017, released on Friday. From Jan. 24-26, an ice storm hit central and eastern New Brunswick, from Miscou Island to Sackville. The intense low-pressure system resulted in…
Shifting risk responsibilities to front line will help reduce vulnerabilities: PwC Canada
July 19, 2017 by Canadian UnderwriterCanadian businesses are more vulnerable to disruption than their global counterparts and need to make each line of service responsible for risk decisions, monitoring, oversight and assessment of vulnerabilities to bolster protection, suggest Canadian insights from a recent PwC report.…