Canadian Underwriter


News Insurance

Where AI can help underwriters

August 8, 2019 by Adam Malik

When nearly half of your time is taken up doing mundane – but essential – tasks, one expert believes it’s time to embrace a better way. Carlos Benfeito, Montreal-based head of insurance products at Element AI, noted that about 40%

News Insurance

How this brokerage plans to use AI for renewal process

August 7, 2019 by Greg Meckbach

An online-only brokerage is working on an artificial intelligence tool that would alert staff if a client whose situation has changed could now get a better deal on their insurance. Magreth, Alta.-based surex.com Ltd. recently developed a prototype of an

News Insurance

One insurance role that could be wiped out by artificial intelligence

July 19, 2019 by Greg Meckbach

Artificial intelligence is going to have a big impact on adjusters, actuaries and insurance agents, but it won’t necessarily kill their jobs, an AI expert suggests. But lower-skilled jobs may be in jeopardy. “Jobs at call centres are going to

News Brokers

Why brokers should embrace A.I.

July 15, 2019 by Adam Malik

Several industries may fear the impact of new technology in the workplace, but at least one Canadian broker says insurance brokers have every reason to welcome it. Artificial intelligence, for example, would allow brokers to drop the mundane tasks that

News BrokersInsuranceProfessional Development

Canadians don’t think about AI – here’s why brokers should

June 14, 2019 by Adam Malik

Nearly six out of 10 Canadian employees believe artificial intelligence will have no impact on their jobs, according to a recent survey. Brokers would be wise to not side with the majority. As AI becomes more refined, it will be

News InsuranceTechnology

The limits of artificial intelligence in insurance

April 11, 2019 by Greg Meckbach

Artificial intelligence has not reached the point where it is replacing humans in the insurance industry because many processes still require human intervention, speakers said at a recent insurance conference. Artificial intelligence is used in some cases for client engagement

News AdjustersInsuranceTechnology

How to save insurers $1.3 billion a year on claims administration

March 4, 2019 by Greg Meckbach

Artificial intelligence will become a “big time saver” for claims adjusters and will eventually allow the industry to save billions a year in costs, one researcher says. For auto claims, insurers are already using AI to make recommendations on whether

News EmploymentInsuranceTechnology

This technology can help attract talent

February 28, 2019 by Greg Meckbach

Using technology like artificial intelligence can help insurers attract the right people and keep them engaged, suggests the head of a major Canadian insurer. “It’s a tough talent market right now across the leading insurance markets in the world. Canada

News InsuranceTechnology

This AI tool is a ‘huge priority’ for some insurers

February 27, 2019 by Greg Meckbach

Chatbots are getting better at answering questions, and many Canadian insurers are taking a serious look at the technology, a fintech analyst said Tuesday. “Quite a few of the major insurers in North America are looking to chatbots as a

News InsuranceTechnology

How Zurich can use AI to reduce a broker’s E&O exposure

February 25, 2019 by Greg Meckbach

A Toronto-based artificial intelligence (AI) vendor is working with Zurich Canada to reduce errors and omissions risk in commercial insurance policies. Often commercial policies have dozens of pages with several endorsements, which someone needs to read for accuracy before the

News Technology

The ‘biggest hurdle’ to making artificial intelligence useful

November 28, 2018 by Greg Meckbach

Figuring out what products your customers might buy next or what they are complaining about are two ways you could be using artificial intelligence now, the founder of a big data vendor suggests. “In the future you are going to

News RiskTechnology

The single most important factor to successful AI adoption

November 24, 2018 by Jason Contant

The key to rebranding as an artificial intelligence (AI) company is tapping into an “ultra-specialized talent pool” with a deep understanding of the field, says the chief science officer at Royal Bank of Canada. “It’s impossible to overstate the importance