3rd Party Administration
January 1, 2012 Ed Doyle, Doyle Risk Services Inc.The Canadian third party administration (TPA) market has developed its own personality in response to the needs of the consumer. The qualities and design of TPAs have shifted in time with the evolution of the market.
Priming Performance
December 1, 2011 by Canadian UnderwriterCanadian property and casualty insurers are racing through an obstacle course in 2012. Many insurance company executives are responding by priming their performance – including the development of new products, services and technology to help see consumers and brokers through turbulent times.
Managing Consumer Satisfaction
November 1, 2011 Lubo Li, Senior Director and Practice Leader, J.D. Power and Associates (Toronto)Key performance indicators point to the importance of sharing information with consumers, most notably in the area of billing.
MarketPlace
October 1, 2011 by Canadian UnderwriterClaims Hurricane Irene blows through Quebec and Maritime provinces The verdict is still out on insured losses caused by Hurricane Irene’s three landfalls, but loss estimates for the Caribbean range as high as $1.1 billion. The remnants of Hurricane Irene,…
Revealing Credit Scores
September 1, 2011 James Daw, Freelance WriterOpinions vary widely about how much information insurers should be disclosing to consumers related to the use of credit scoring.
Green Parts
July 31, 2011 Steve FletcherAt a recent Breakfast Summit on Recycled Parts held in Toronto, three key stakeholder groups – recyclers, insurers and repairers – came together to discuss areas of mutual concern and opportunities. The Summit started an inter-industry dialogue that will begin to pay dividends for the stakeholders – and more importantly for the motor public and the environment.
Workers’ Compensation
March 31, 2011 Henry J. MurphyInteraction with Liability Claims
On The Scene (April 01, 2011)
March 31, 2011 byCraig Ryther of Claridge Insurance Adjusters has successfully completed his CIP and FSCO All Classes Licensing Requirements. Ryther is beginning his fourth year in the industry working as an accident benefits, bodily injury and liability adjuster in the Barrie area.…
Mobility’s Legacy
February 1, 2011 Peter Symons, OARBIC Inc.Can legacy systems accommodate the rush to develop and provide applications – or ‘Apps’ – that run on iPhone, iPad, Blackberry and/or Android devices? Yes they can.
Coasting Uphill
January 31, 2011 Laura KupcisCoast Claims is taking the West Coast by storm.
Syndrome Versus Injury
January 31, 2011 Laura KupcisBoth whiplash syndrome and whiplash injury cause pain to the injured party, but only one presents with a physical cause
Satisfaction Guaranteed
December 1, 2010 Lubo LiJ.D. Power surveys suggest consumers are increasingly pleased with the service they are getting from Canada’s property and casualty industry.