Topic Operations
Common mistakes your clients make when they re-open
August 5, 2020 by Adam MalikA number of legal claims have been filed against employers because they’re not doing what they are supposed to be doing to keep their employees safe during re-opening, a Hub International compliance expert warned. Some of the more common issues…
IBAO updates awards program to salute community leadership during the pandemic
July 30, 2020 by David GambrillShortly after the World Health Organization declared the novel coronavirus to be a global pandemic, when Canadian P&C insurance industry employees first started to work from home remotely to avoid the spread of the virus, Canadian Underwriter asked brokers in…
How much Intact could lose from customers who can’t pay their bills
July 30, 2020 by Greg MeckbachIntact Financial Corp. took a $34-million charge in bad debt during the three months ending June 30. This does not mean the insurer will be unable to collect that entire amount. The expectation is that this is the amount it…
Canada’s arts and recreation businesses face greatest risk of closure: CFIB
July 30, 2020 by David Friend - THE CANADIAN PRESSTORONTO – Canada’s struggling independent businesses in the arts, entertainment and recreational sectors are at the highest risk of permanently closing due to COVID-19, according to the Canadian Federation of Independent Business. A new report released by the advocacy group…
Where Aviva is going with text messaging for customer interaction
July 22, 2020 by Greg MeckbachAviva Canada is using short message service (SMS), or texting, to communicate with customers, a technology on which it was focusing before building mobile apps. “We are already texting to our customers today,” Bryant Vernon, Aviva Canada’s chief claims officer,…
A P&C insurance-specific guide for returning to the office: Deloitte
July 21, 2020 by David GambrillAs Canadian P&C insurance industry leaders start to think about bringing employees back to the office, now is a good time to re-think the work required, the workforce skills that will be needed in the future, and what the future…
Why blockchain is not ubiquitous yet in insurance
July 20, 2020 by Greg MeckbachBlockchain has been around for a while, in cryptocurrency for example, but the property and casualty industry needs to work together and agree on what brokerages and carriers should use blockchain for, speakers said on a recent webinar. “Blockchain is…
How COVID affected the digital journeys of Aviva Canada and Marsh Canada
July 17, 2020 by Greg MeckbachThe pandemic could permanently change the way brokers and insurers take advantage of digital services. “I think the interesting thing about COVID that we have seen – not just in the insurance industry but in the broader context – is…
The business processes you should automate now
July 17, 2020 by Greg MeckbachInvoice processing and after-hours self-service are among the processes you could be automating today with advanced computing technologies. Aviva Canada has automated the reconciliation of invoices, the company’s chief claims officer, Bryant Vernon, reported during a Canadian Underwriter webinar Thursday.…
How a simple office procedural error led to a fine for a broker, the nominee, and the brokerage
July 15, 2020 by David GambrillA “lack of appropriate office procedures,” in addition to a “casual” approach to handling a client file, led to a series of miscues that resulted in coverage not being bound for a married couple who reported a theft of their…
Bank of Canada holds rate, forecasts decline in GDP of 7.8% this year
July 15, 2020 by Jordan Press - THE CANADIAN PRESSOTTAWA – The Bank of Canada is holding its key interest rate at 0.25 per cent in response to what it calls the “extremely uncertain” economic outlook from the COVID-19 pandemic, and plans to keep it there until the picture…
P&C execs to discuss how COVID-19 has improved the P&C industry’s digital health
July 14, 2020 by David GambrillWhen it comes to the Canadian P&C industry offering digital solutions to its customers during the COVID-19 pandemic, it seemed that the virtual landscape was a Brave New World just four months ago. Digital mailboxes, videoconferencing, electronic pink slips and…