Topic Trusted Advisor
How COVID affected the digital journeys of Aviva Canada and Marsh Canada
July 17, 2020 by Greg MeckbachThe pandemic could permanently change the way brokers and insurers take advantage of digital services. “I think the interesting thing about COVID that we have seen – not just in the insurance industry but in the broader context – is…
The business processes you should automate now
July 17, 2020 by Greg MeckbachInvoice processing and after-hours self-service are among the processes you could be automating today with advanced computing technologies. Aviva Canada has automated the reconciliation of invoices, the company’s chief claims officer, Bryant Vernon, reported during a Canadian Underwriter webinar Thursday.…
Opinion: How to convince your clients to buy trade credit insurance
July 9, 2020 by Nick Novinger, Regional Manager (Quebec), Canadian Insurance Brokers Inc.The key to selling trade credit insurance in this challenging economic environment is to show commercial clients their potential return on investment. Trade credit insurance is an overlooked but essential coverage. It is perhaps more important now than it ever…
B.C. to prohibit referral fees for strata insurance placement
July 6, 2020 by Greg MeckbachBrokers placing strata corporation insurance in British Columbia could soon lose their licences and pay thousands in fines if they are found to be paying referral fees to strata property managers. Under a proposed new law, the provincial government is…
Trusted advisors take centre stage
July 1, 2020 by David Gambrill, Editor in ChiefCanadian Underwriter recently surveyed 653 home and auto insurance customers, as well as 159 commercial insurance policyholders, all of whom buy their insurance through the broker channel. We asked them to tell us what they thought about the service they were receiving from their brokers. Here is what they told us…
Paper cheques are still around, but for how much longer?
June 29, 2020 by Adam MalikSending paper cheques may soon be a thing of the past — and it could be thanks to COVID-19. The global novel coronavirus pandemic that shut down many businesses and forced much of the workforce to operate out of their…
How this motorist missed out on his senior’s discount
June 24, 2020 by Greg MeckbachWhen a British Columbia motorist turned 65 in 2017, he did not immediately get the senior rate class discount, so he tried to sue the public auto insurer for a refund. But the province’s Civil Resolution Tribunal ruled in favour…
Operating efficiently during COVID-19
May 9, 2020 by Steve Whitelaw, Vice President of Industry and Partner Relations, Applied SystemsHow to keep relationships, both internal and external, strong in today’s reality
Calm in the storm
May 8, 2020 by Adam Malik, Managing EditorLiving and working during a global pandemic is new to everyone. The executive team of Edmonton-based Leibel Insurance Group shares their best advice about how to work from home successfully. – As told to Adam Malik Create a routine. That’s…
COVID-19 operations
May 6, 2020 by David Gambrill, Editor in ChiefHow the brokers’ pandemic response accelerated their conversion to digital, thereby enhancing their value to consumers
The biggest one
May 5, 2020 by David Gambrill, Editor in ChiefHow the industry will survive a global pandemic
Narrowing your focus
May 3, 2020 by Sarah Cunningham-ScharfIn a hard market dominated by large players, small and mid-sized commercial brokerages face an existential choice: Specialize — or risk extinction.