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digital

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Look for AI to “hyper-personalize” customer experience in 3-5 years: Aviva exec

July 20, 2021 by David Gambrill

Hyper-personalization of customer experience in three to five years’ time is a big reason why the property and casualty insurance industry is ramping up the use of artificial intelligence and machine learning now, an Aviva Canada tech executive suggests. “I

News InsuranceTechnology

Customer service trends: The COVID grace period is over

May 19, 2021 by David Gambrill

With the end of the pandemic now a distinct possibility, Canadians are expecting the property and casualty insurance industry to up its game in customer service, industry execs observed in a recent webinar. “The move to digital [in March 2020]

News BrokersInsuranceMarkets / CoveragesProductsTechnology

P&C industry must better engage those who are “kicking the tires” on a purchase: exec

May 18, 2021 by David Gambrill

Digital has made it easier for Canada’s property and casualty insurance industry to serve customers who wish to purchase a fairly straightforward insurance product, but more emphasis needs to be placed on converting customers who are kicking the tires on

News Insurance

How the pandemic got the industry on the same tech page

April 27, 2021 by Adam Malik

Human interaction is still as important as ever despite a global pandemic but the method of having those interactions has changed. Enhancing digital capabilities by getting splintered groups to come together has allowed the insurance industry to maintain those relationships,

News Insurance

Where this direct sees advantages over the broker channel

January 18, 2021 by Adam Malik

Better engagement with customers and the ability to respond quickly to change are just two reasons why the leader of one of Canada’s biggest direct insurance companies sees an advantage for companies like his over competitors that sell through the

News Insurance

How many people TD says will soon buy insurance online

January 12, 2021 by Adam Malik

Canadian customers may have been slower to adopt to digital options when it comes to insurance in the past but one insurer executive expects the tables to turn rather quickly, predicting half of its customers buying insurance online in the

News BrokersInsuranceLegislation / RegulationTechnology

Regulator cautions brokers about sharing and storing client data

December 15, 2020 by David Gambrill

As the pandemic continues to plunge Canada’s property and casualty insurance industry deeper into the digital space, regulators are issuing ongoing reminders — and warnings — about how brokers are sharing and storing their clients’ personal data. Most recently, Peter

News Insurance

A sign that insurers are actually investing in technology

December 11, 2020 by Adam Malik

Insurers have talked about the need to be more digital for years now but there is one clear sign that they’re actually following through on their plan, according to a KPMG insurance expert: A significant number of them are investing

News Insurance

Overcoming barriers to tech innovation: ‘If you don’t build it, they will leave’

November 5, 2020 by David Gambrill

In the 1989 hit movie Field of Dreams, starring Kevin Costner, 36-year-old Ray Kinsella is wandering through his cornfield one evening when he hears a voice whispering, “If you build it, he will come.” In this instance, “he” refers to

News BrokersInsuranceTechnology

Q&A: Business Continuity in the Digital Age

May 29, 2020 by David Gambrill

It’s often been said that insurance is a “people business,” but establishing and maintaining personal relationships is challenged by social distancing requirements to prevent the spread of a global pandemic. Certain professional roles within the industry are perhaps more suited

News BrokersInsuranceTechnology

Q&A: Business Continuity in the Digital Age

May 20, 2020 by David Gambrill

In a world of working remotely from home during a global pandemic, Internet bandwidth is of primary importance for brokers to be able to serve their clients. But when the P&C insurance industry started migrating their workplace out of the

News BrokersInsuranceTechnology

Q&A: Business Continuity in the Digital Age

May 19, 2020 by David Gambrill

Do you have questions about how the novel coronavirus pandemic is affecting your business continuity planning? Canadian Underwriter has answers. We spoke recently with Steve Whitelaw, vice president of broker and industry partnerships at Applied, shortly after airing the first