Canadian Underwriter

Keyword
digital

News Insurance

Digital growth demands new broker skill and training

November 15, 2021 Jeff Buckstein

The ongoing digital revolution, accelerated by the COVID-19 pandemic, will continue to have a major impact on the way brokers provide services. Canadian Underwriter’s Trusted Advisor 2021 survey found 80% of business clients and 73% of personal clients said online

News Insurance

Customers increasingly receptive to digital documents

October 29, 2021 Philip Porado

It’s not due entirely to the pandemic but brokerage customers are more open to digital documents and focused on convenience, said panellists during an Insurance Brokers Association of Ontario (IBAO) virtual convention session. And whether those documents are delivered by

robot hand touching human hand
News Insurance

Digital service expansion a delicate balancing act

October 19, 2021 Jeff Buckstein

Successful brokers must balance surging demand for online digital services with a clear recognition that clients want to maintain a strong human connection. “If you force all your clients to go to in-person and on-phone service, you are cutting out

News Insurance

Buy or build: What surveyed Canadian businesses prefer

September 29, 2021 by Jason Contant

Small- and medium-sized enterprises (SME) surveyed by KPMG Canada have identified organic growth as a top strategy, followed by digital technology investments.  Of the 505 respondents to KPMG’s Business Outlook Poll, nearly three-quarters (71%) identified organic growth as a top

News ClaimsInsuranceRiskTechnology

Look for AI to “hyper-personalize” customer experience in 3-5 years: Aviva exec

July 20, 2021 by David Gambrill

Hyper-personalization of customer experience in three to five years’ time is a big reason why the property and casualty insurance industry is ramping up the use of artificial intelligence and machine learning now, an Aviva Canada tech executive suggests. “I

News InsuranceTechnology

Customer service trends: The COVID grace period is over

May 19, 2021 by David Gambrill

With the end of the pandemic now a distinct possibility, Canadians are expecting the property and casualty insurance industry to up its game in customer service, industry execs observed in a recent webinar. “The move to digital [in March 2020]

News BrokersInsuranceMarkets / CoveragesProductsTechnology

P&C industry must better engage those who are “kicking the tires” on a purchase: exec

May 18, 2021 by David Gambrill

Digital has made it easier for Canada’s property and casualty insurance industry to serve customers who wish to purchase a fairly straightforward insurance product, but more emphasis needs to be placed on converting customers who are kicking the tires on

News Insurance

How the pandemic got the industry on the same tech page

April 27, 2021 by Adam Malik

Human interaction is still as important as ever despite a global pandemic but the method of having those interactions has changed. Enhancing digital capabilities by getting splintered groups to come together has allowed the insurance industry to maintain those relationships,

News Insurance

Where this direct sees advantages over the broker channel

January 18, 2021 by Adam Malik

Better engagement with customers and the ability to respond quickly to change are just two reasons why the leader of one of Canada’s biggest direct insurance companies sees an advantage for companies like his over competitors that sell through the

News Insurance

How many people TD says will soon buy insurance online

January 12, 2021 by Adam Malik

Canadian customers may have been slower to adopt to digital options when it comes to insurance in the past but one insurer executive expects the tables to turn rather quickly, predicting half of its customers buying insurance online in the

News BrokersInsuranceLegislation / RegulationTechnology

Regulator cautions brokers about sharing and storing client data

December 15, 2020 by David Gambrill

As the pandemic continues to plunge Canada’s property and casualty insurance industry deeper into the digital space, regulators are issuing ongoing reminders — and warnings — about how brokers are sharing and storing their clients’ personal data. Most recently, Peter

News Insurance

A sign that insurers are actually investing in technology

December 11, 2020 by Adam Malik

Insurers have talked about the need to be more digital for years now but there is one clear sign that they’re actually following through on their plan, according to a KPMG insurance expert: A significant number of them are investing