Steve Phillips, Chief Operating Officer, Sovereign General Insurance When it comes to the global pandemic, widespread sentiment is that the commercial insurance industry will not fully return to the pre-COVID environment. All businesses have been changed to some extent and to…
Valérie Lavoie, President, Chief Operating Officer, Desjardins General Insurance Group The COVID-19 pandemic will drive big changes in Canada’s P&C insurance industry. At Desjardins, it’s accelerating our digital transformation as clients increasingly embrace our expanding online and mobile services for sales,…
Carol Jardine, President, Canadian P&C Operations, Wawanesa Mutual Insurance Company 2020 has ushered in a new reality. Everyone has had to react quickly, creating new norms, and with technology now more integral to our work and personal interactions than ever before.…
Louis Gagnon, President, Intact (Canada) Intact was founded on our values, a clear purpose, and a belief that insurance is about people, not things. That purpose is to be here to help society prosper in good times and be resilient in…
Raymond Chun, President, CEO, TD Insurance The world around us continues to change and we’re all feeling the ongoing impact of COVID-19. Throughout the pandemic, we have demonstrated that we can adapt quickly to execute with speed and deliver for our…
Nick Creatura, President, CEO, CNA Canada As we know, the future rarely unfolds as we expect. Uncertainty drives our value proposition. Insurance responds when the unexpected happens. In this period of uncommon uncertainty, it is incumbent upon all participants in…
If you’re a commercial insurance broker or client looking for the end of high premiums for trucking fleets, insurers would like to hear from you about how to resolve a major systemic issue facing the trucking industry. “I would say…
For nine long months, Canada’s property and casualty industry has responded to clients’ needs during a global pandemic first declared in March 2020. COVID-19, the disease caused by the novel coronavirus, has effectively changed the way we live. It has…
A Court of Appeal for Ontario ruling that reduced an Ontario auto insurer’s liability by more than $500,000 is now final. The Supreme Court of Canada announced Dec. 10 it will not hear an appeal from Gregory Tuffnail, who was…
A British Columbia couple who cancelled their August 2020 wedding due to pandemic concerns is not entitled by a force majeure (an ‘Act of God’) clause to a refund of $4,000 they paid the would-be venue in advance. The province’s…
Renato Rodrigues is AXA XL’s new country manager for Canada, the Paris-based insurer announced Wednesday. Rodrigues (pictured), who previously led AXA XL’s Latin American insurance business, will be moving to Toronto from Sao Paulo, Brazil, once the COVID-19 restrictions enable…
Social inflation essentially describes insurers’ increasing legal costs. Why insurers are pinning this primarily on the rise of litigation funding