Which insurance carriers are no longer using Z-codes to denote coverage
April 18, 2018 by Greg MeckbachMore than a dozen Canadian property and casualty insurers are using standardized codes to denote coverages, endorsements and discounts in broker’s databases. Thirteen insurer members of the Centre for Study of Insurance Operations ‘are now 100% standards-compliant,” meaning they are…
The broker’s challenge in giving decent customer service
March 1, 2018 Greg Meckbach, Associate EditorBrokers tend to forget that insurance is often a “grudge purchase,” and that companies selling goods other than insurance tend to provide the best examples of customer service, speakers said Tuesday at the Insurance-Canada.ca Technology Conference (ICTC). “We [brokers] quickly…
ICTC speaker urges insurers to be ‘more receptive to the better mousetrap’
March 1, 2017 Greg Meckbach, Associate EditorThere are many ways in which technology can help insurers, but they need to be able to respond quickly and not be so “old school,” panelists at a recent conference told industry professionals. “I think there is lots of room…
Message from the President
February 10, 2017 Heather Matthews, President, Canadian Independent Adjusters' AssociationYou cannot turn a page, open a news article, turn on the television or even have a conversation without technology somehow weaving its thread in. We are bombarded with the latest advancements in all industry sectors. In my last message…
Stopping Claims Churn with Customer-Centric Strategies
September 19, 2016 Dara Banga, President & Chief Adjusting Officer, DSB ClaimsCustomer loyalty. It’s the Holy Grail for any business, isn’t it? Yes, every business owner wants as many sales as possible. But most business owners want something more than one-time customers. They want raving, lifetime fans who will identify with…