Topic Insurers
Look for AI to “hyper-personalize” customer experience in 3-5 years: Aviva exec
July 20, 2021 by David GambrillHyper-personalization of customer experience in three to five years’ time is a big reason why the property and casualty insurance industry is ramping up the use of artificial intelligence and machine learning now, an Aviva Canada tech executive suggests. “I…
How this Top 5 insurer is approaching return to work
July 20, 2021 by Jason ContantWawanesa Mutual Insurance Company is allowing the “vast majority” of its team members to choose where they want to work starting mid-September. The move will provide flexibility to employees, allow continued support of the business, and support recruiting and retaining…
Who’s building your client’s green energy farm? Why you need to know
July 19, 2021 by Adam MalikWhether it’s a solar or wind turbine farm, or any other energy-related facility, an insurer expert is raising red flags about the quality of people at job sites. Underwriters care about a site and its propensity to be hit by…
Why your clients may not have the high ground on overland flood risk
July 19, 2021 by Greg MeckbachMany homeowners opt not to buy overland flood coverage and this could leave them uninsured in the event of a severe rain storm. “Overland flooding is any water that comes into your house through the windows or door or anything…
New industry anti-fraud group gets its first CEO
July 19, 2021 by Greg MeckbachTerri O’Brien, a former vice president at TD Bank, is now CEO of Équité Association, the anti-fraud organization announced Monday. Équité Association is a new organization that integrates Canadian National Insurance Crime Services (CANATICS) and the IBC’s investigative services division.…
Why insured losses from Barrie twister may be higher than you think
July 16, 2021 by Greg MeckbachThe number of Barrie, Ont. clients whose homes are damaged beyond repair by Thursday’s tornado may be more than initially reported, an industry expert predicted Friday. The tornado touched down at about 2:30 p.m. July 15, the Canadian Press reported.…
Why boat insurers are starting to feel more like car insurers these days
July 15, 2021 by Canadian UnderwriterBoats with high-tech safety gadgets are starting to look a lot more like cars nowadays — and that means more expensive and difficult repairs, as Aviva Canada reports. “The big trend we are seeing right now in watercraft is big…
Why construction projects are causing headaches for insurers
July 15, 2021 by Adam MalikBigger and more complex construction projects — especially those in established communities — are giving property and casualty insurance industry professionals in Canada a collective headache, says an industry expert. Construction projects have increased in complexity in recent times due…
Vaccination Summer 2021: Boom times for travel insurance?
July 14, 2021 by David GambrillTravel insurance is poised to start its post-COVID rebound, with Canadian governments relaxing restrictions to allow more travel within and between provinces. “The travel insurance market will definitely rebound from this, because people are not going to stop traveling; we…
Top court asked to create “new law” in waiver case involving insurer’s flip-flop on coverage
July 14, 2021 by Greg MeckbachCanadian law on estoppel or waiver could change if the Supreme Court of Canada rules against RSA in Trial Lawyers Association of British Columbia v. Royal and Sun Alliance Insurance Company of Canada, a Vancouver-based insurance lawyer suggested Tuesday. Estoppel…
Existing auto insurance system well-positioned to handle autonomous vehicle claims: Travelers Canada exec
July 14, 2021 by Jason ContantCanada’s existing auto insurance structure is well-positioned to resolve claims and provide fair and timely compensation to accident victims when autonomous vehicles (AVs) are involved in a crash, a Travelers Canada executive said Monday. “The current auto insurance framework is…
How green technology can leave insurers seeing red
July 13, 2021 by Adam MalikOlder green energy equipment is not equipped with the latest technology to protect it from increasingly severe weather events, meaning more claims activity for insurers, according to an expert in the area. Insurers have been seeing the effects of climate…