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Gore Mutual
What Gore Mutual advises about winter tires
October 6, 2020 by Greg MeckbachOntario auto clients should start thinking soon about their seasonal tire change, an executive with Gore Mutual suggests. “As we get further into fall and temperatures begin to drop below seven degrees Celsius, motorists should definitely begin thinking about changing…
Skills to promote change
August 9, 2020 Greg Meckbach, Associate EditorAndy Taylor, Gore Mutual Insurance Company’s newly-minted president and CEO, reveals the soft skills required for a successful business transformation — and how to find them. – As told to Greg Meckbach To recruit talent capable of shepherding a…
Big Moves – Gore CEO Heidi Sevcik to retire
April 5, 2020 by Greg MeckbachSevcik was vice president of claims at Gore Mutual when she succeeded Kevin McNeil as CEO in 2014
Gore Mutual shakes up executive team as part of new digital strategy
October 23, 2019 by Jason ContantGore Mutual is making a number of key changes to its executive team as part of a new strategy to grow into a digital-led national insurer, the carrier announced Wednesday. It intends to grow beyond its core markets of Ontario…
How to keep Amazon and Google from eating your lunch? Think retail….
October 3, 2019 by Adam MalikRather than worrying about the insurance product you’re trying to sell, think about how you’re servicing customers instead. Mukul Ahuja, a partner at Deloitte Canada, discussed a recent study from the business advisory firm about the need to think about…
What brokers can learn about customer service from an airline, a steakhouse and a boot shop
September 25, 2019 by Adam MalikEighty percent of CEOs believe they provide great customer service, according to a recent survey from IBM. However, only 8% of customers believed they receive such service. That disconnect could be killing your brokerage. “If you’re sitting here right now…
Where do the most innovative ideas come from? Not your CEO
August 29, 2019 by Adam MalikThe next time you’re brainstorming the next big idea, don’t extend a meeting invite to your executives. Instead, make sure as many of your frontline staff members as possible are there. The thing about great ideas, said Aly Dhalla, co-founder…
Is the slow pace of regulatory change putting the industry at risk?
June 19, 2018 by Jason ContantThe insurance industry is at risk if regulators don’t recognize that consumer expectations are changing and allow consumers the choice of receiving their policy documents electronically, the president and chief executive officer of the Centre for Study of Insurance Operations…
$400M Ontario windstorm ‘not quite’ the new normal
June 15, 2018 by Jason ContantIf water is the new fire, then what is weather? For Paul Kovacs, executive director of the Institute for Catastrophic Loss Reduction (ICLR), weather is definitely what will be taking the lion’s share of payouts in the next quarter century.…
Insurers consider weekend storm in Ontario Cat event
April 16, 2018 by Greg MeckbachRecent severe weather in Ontario, with six inches of ice pellets and winds exceeding gale force in some areas, will most likely be a CAT event, insurance companies report. But with rainfall warnings persisting Monday, one insurer reported more than…
Re-imagine your brokerage office (think retail)
April 5, 2018 by David GambrillBrokers need to reinvent how they provide face-to-face advice to their clients, changing their physical office model to reflect a more modern approach inspired by a quick and easy online experience. “Brokers need to start thinking about it in terms…
Artificial Intelligence, the latest cybersecurity threat
February 19, 2018 by Jason ContantArtificial intelligence (AI) could be a double-edged sword for Canada’s property and casualty insurance industry, offering several potentially positive outcomes, but at the same time a new cybersecurity threat. AI is consistently touted by the insurance industry for its potential…