Segment
Consumers
Digital and app users not waiting around, quick to bail on non-responsive service: Australia research
August 2, 2017 by Canadian UnderwriterA huge divide exists between consumer expectations of their digital service experience and what is being delivered, with three-quarters of recently polled consumers in Australia reporting they will stop trying a digital app or service within a minute if it…
Digitized payment gateways playing larger role for insurers: Novarica
August 1, 2017 by Canadian UnderwriterAs consumer expectations change, insurance carriers are moving towards fully digitizing more processes, including payment gateway technology, research and advisory firm Novarica said recently. In a new executive brief titled Payment Gateways in Insurance, Boston, Mass.-based Novarica provided an overview…
WestJet reports disclosure of rewards program data from unauthorized third party
July 31, 2017 by Canadian UnderwriterWestJet reported on Friday that it has “become aware that some WestJet Rewards member profile data has been disclosed online by an unauthorized third party.” None of the data contained credit card or banking information, Calgary-based WestJet noted in a…
Close to Home
July 28, 2017 Robert Lajdziak, Insurance Business Consultant, Insurance Practice; and Valerie Monet Senior Director, Insurance Practice, J.D. PowerThe lack of policy coverage understanding by consumers represents a major threat to home insurers’ reputations. Educating consumers now, in advance of damaging perils like flooding, could
encourage policyholder understanding and discourage dissatisfaction with insurers should such an event occur.
Some seasonal small businesses have no insurance coverage heading into summer
July 27, 2017 by Canadian UnderwriterSeasonal businesses need the same risk coverage as year-round operations and busy small business owners should ensure they are appropriately protected as the summer season kicks into high gear, advises TruShield Insurance. Pointing out that small business owners are starved…
TechCanary makes available enhanced insurance platform for Canadian market
July 26, 2017 by Canadian UnderwriterU.S.-based TechCanary has enhanced its insurance platform for the Canadian market to allow brokers and insurers access to additional Canada-specific capabilities around p&c lines of business meant to help them to deliver more responsive and predictive offerings to customers. TechCanary…
Insurance Corporation of B.C. financial condition ‘seriously compromised,’ Basic Autoplan needs redesign: EY
July 25, 2017 by Canadian UnderwriterThe premiums charged by British Columbia’s government-run monopoly provider of basic auto insurance are “not high enough” to cover claims, the system is not sustainable and the cost of the average minor bodily injury claim has risen well beyond the…
62% of Canadians “oppose” or “somewhat oppose” banning ridesharing services: poll
July 25, 2017 by Canadian UnderwriterMore than six in 10 Canadians (62%) oppose or somewhat oppose banning ridesharing services such as Uber, according to recent polling conducted by Nanos Research. When asked their level of support for banning services like Uber, slightly more than three…
Canada’s fintech adoption rate doubles in last 18 months: EY report
July 25, 2017 by Angela StelmakowichCustomer wants, needs and demands are guiding players in Canada’s fintech space toward developing simpler, more transparent and customer-centric financial services products, with insurance expected to see a big increase in uptake in future, suggests new research released Tuesday by…
Cyber work diagnostic tool to help foster a cyber-savvy workforce by making people the focus: Willis Towers Watson
July 21, 2017 by Canadian UnderwriterWillis Towers Watson (WTW) has launched a new cyber work diagnostic tool designed to help bolster organizational readiness by focusing on talent management, emerging skills and roles, and defining the requirements of cyber work. The idea is to combat an…
Applying blockchain technology could slash US$40 billion in costs for financial services: BIS Research
July 17, 2017 by Canadian UnderwriterImplementing blockchain technology could produce hefty cost savings in the billions of dollars annually for the financial services market, suggests a new report released Friday by Minnesota-based BIS Research. Characterizing blockchain as a revolutionary development, its application “could lead to…
Estimated insured damage for June storm in central Alberta upwards of $30 million
July 17, 2017 by Canadian UnderwriterA severe storm that swept through central Alberta in the third week of June is estimated to have caused more than $30 million in insured damage, reports Insurance Bureau of Canada (IBC), citing figures from Catastrophe Indices and Quantification Inc.…