How to advise your clients on reducing flood risk
November 1, 2019 by Adam MalikHelping homeowners assess flood risk is great way for brokers to increase the value they provide clients – and it’s easy for them to do so, a climate expert says. All it takes is walking the client through potential hotspots,…
Six taboo words that brokers should never tell their clients
October 3, 2019 by Adam MalikBrokers always want to please their clients. But if you go too far, you may be putting them – not to mention your reputation and career – in a dangerous position. So you may want to avoid telling them: ‘Yes,…
What risk managers want from their brokers
September 26, 2019 by Adam MalikAs the market transforms, risk managers are looking for their brokers to keep them up to speed on market dynamics and why they are happening, a panel discussion said. Times are more challenging for everyone in the insurance industry, which…
What brokers can learn about customer service from an airline, a steakhouse and a boot shop
September 25, 2019 by Adam MalikEighty percent of CEOs believe they provide great customer service, according to a recent survey from IBM. However, only 8% of customers believed they receive such service. That disconnect could be killing your brokerage. “If you’re sitting here right now…
Aviva Canada takes the plunge into cross-border business
September 4, 2019 by Adam MalikWith the introduction of its new Global Corporate and Specialty (GCS) team, Aviva Canada is setting its sights on Canadian companies doing cross-border business in the United States. The GCS team will offer coverage in five key areas: corporate risk,…
Why this hard market is different than past hard markets
July 19, 2019 by Adam MalikCancelled contracts. Price shoppers. Frustrated clients. Brokers are facing no shortage of challenges as the market gets tighter. Younger brokers are entering their first foray into a hard market. But even for those of a certain vintage, this one feels…
Why you should accelerate your digital expansion
July 17, 2019 by Adam MalikGrowing your bottom line and developing a stronger bond with clients are just two reasons why brokerages need to ensure their online presence is strong, according to a recent study. Brokers also need to use every tool at their disposal…
Why brokers should embrace A.I.
July 15, 2019 by Adam MalikSeveral industries may fear the impact of new technology in the workplace, but at least one Canadian broker says insurance brokers have every reason to welcome it. Artificial intelligence, for example, would allow brokers to drop the mundane tasks that…
How do you drive growth in a hard market: Through new or existing clients?
July 12, 2019 by Adam MalikA pair of brokers have notably different strategies when it comes to finding growth during these days of tightening markets. For Myles Kuharski, commercial lines account executive at Gillons Insurance in Thunder Bay, Ont., the sound of the phone ringing…
How brokers can talk clients out of declining coverages
July 10, 2019 by Adam MalikCompanies looking to save a few bucks by declining certain insurance coverage options are putting themselves at risk, and it’s up to brokers to ensure their clients understand the consequences. What do you tell a commercial client who doesn’t want…
How much of your lunch are direct writers really eating?
July 2, 2019 by Greg MeckbachFeeling threatened by insurers who invest in a direct-to-consumer channel? Debate rages on about how much of your lunch directs could possibly eat, with commentators citing limits to the direct model. “I think there is always going to be a…
Another way to show off your expertise
June 26, 2019 by Adam MalikBrokers wanting to stay a step ahead of the competition and stand out from the crowd need to consider an untapped field: video. It’s an area with huge potential for insurance brokers, said Garrett Wasny, a Vancouver-based technology skills advisor…