What is your unique competitive advantage?
September 3, 2021 by Jason ContantCanada’s P&C broker and insurer channels aren’t going anywhere, but their ranks will thin and success will be determined through successful technological partnerships, the CEO of an online commercial brokerage suggested. “If you don’t bring something uniquely valuable to the…
Insurtechs: Disruptors or partners?
September 2, 2021 by Jason ContantInsurtechs are playing a game of collaboration and not combativeness within the insurance industry, the chief executive officer of an online commercial insurance brokerage said recently. “If you look at every insurtech, we pretty much always have to partner with…
Post-pandemic mindshift needed in claims leadership: Desjardins execs
August 27, 2021 Canadian Underwriter StaffClaims leaders will need to evolve their mindsets if property & casualty insurers are to succeed in meeting customer demands post-COVID, senior Desjardins Insurance Group execs suggest. “Before the pandemic, we thought we were doing a good job, but we…
Policyholders want to text you. Is your carrier doing enough to make this happen?
August 25, 2021 Canadian Underwriter StaffCOVID-19 has accelerated insurance carriers’ plans towards digital transformation, but Canada’s insurers are in their “infancy” when it comes to meeting policyholders’ growing demands for texting with their carriers, says a former insurance executive. Speaking at the Reuters virtual Future…
3 things that can reduce risk of property cat loss recurrence: Aviva Canada CEO
August 24, 2021 by Greg MeckbachFire resistant cement board siding, hail-resilient asphalt shingles and backwater valves are among the measures property owners can implement now to protect their assets from climate-related disasters, Aviva Canada CEO Jason Storah suggested Tuesday. “We have enough scientific data to…
The case for retaining clients instead of finding new ones
January 5, 2021 by Adam MalikThe insurance industry is putting a disproportionate amount of effort in bringing new customers to their business and not investing enough in client retention, which is a far more affordable strategy, says an industry observer. Further plaguing the industry is…
Tragic, yes, but COVID-19 didn’t change the insurance world: Co-Operators CEO
December 10, 2020 by Adam MalikThe insurance industry should not be surprised by the fact there was a global health pandemic, a senior P&C industry exec says, adding that COVID-19 is not likely to change industry fundamentals significantly, since nothing new was brought to the…
Overcoming barriers to tech innovation: ‘If you don’t build it, they will leave’
November 5, 2020 by David GambrillIn the 1989 hit movie Field of Dreams, starring Kevin Costner, 36-year-old Ray Kinsella is wandering through his cornfield one evening when he hears a voice whispering, “If you build it, he will come.” In this instance, “he” refers to…
Insurer urges principles-based regulation: ‘You don’t need to tell me exactly what I can do and what I cannot do’
November 3, 2020 by Greg MeckbachThe insurance industry needs principles-based regulation instead of a system with rules for every situation, an Allstate Canada official suggests. “If you have a good system that creates boundaries and guiding principles, and you make sure that nobody violates that,…
How the industry’s reputation is faring during COVID
November 3, 2020 by Adam MalikIn a spirited debate about the insurance industry’s reputation during the COVID-19 pandemic, an insurance industry researcher said one big reason why some consumers don’t trust insurance companies is because when they submit a claim, they’re treated as if they’re…
How COVID could change adjusting for good
October 29, 2020 by Greg MeckbachThe COVID-19 pandemic has permanently changed the way property insurance clients want their claims handled, a technology vendor suggests. “COVID has been the awakening for many companies,” said James Swayze, Toronto-based executive for Canada at CoreLogic Inc. After COVID-19 was…
How ‘extra steps’ can make for a bad customer experience
October 27, 2020 by Greg MeckbachBrokers who are concerned about carriers having “too direct” of a relationship with the broker’s customers should consider what service those customers are expecting, an industry consultant suggests. “As an industry, we have a number of places where we have…