Canadian Underwriter

News Insurance

Overcoming barriers to tech innovation: ‘If you don’t build it, they will leave’

November 5, 2020 by David Gambrill

In the 1989 hit movie Field of Dreams, starring Kevin Costner, 36-year-old Ray Kinsella is wandering through his cornfield one evening when he hears a voice whispering, “If you build it, he will come.” In this instance, “he” refers to

News Legislation / Regulation

Insurer urges principles-based regulation: ‘You don’t need to tell me exactly what I can do and what I cannot do’

November 3, 2020 by Greg Meckbach

The insurance industry needs principles-based regulation instead of a system with rules for every situation, an Allstate Canada official suggests. “If you have a good system that creates boundaries and guiding principles, and you make sure that nobody violates that,

News Insurance

How the industry’s reputation is faring during COVID

November 3, 2020 by Adam Malik

In a spirited debate about the insurance industry’s reputation during the COVID-19 pandemic, an insurance industry researcher said one big reason why some consumers don’t trust insurance companies is because when they submit a claim, they’re treated as if they’re

News AdjustersClaimsClaims CanadaTechnology

How COVID could change adjusting for good

October 29, 2020 by Greg Meckbach

The COVID-19 pandemic has permanently changed the way property insurance clients want their claims handled, a technology vendor suggests. “COVID has been the awakening for many companies,” said James Swayze, Toronto-based executive for Canada at CoreLogic Inc. After COVID-19 was

News BrokersInsuranceProfessional DevelopmentTechnology

How ‘extra steps’ can make for a bad customer experience

October 27, 2020 by Greg Meckbach

Brokers who are concerned about carriers having “too direct” of a relationship with the broker’s customers should consider what service those customers are expecting, an industry consultant suggests. “As an industry, we have a number of places where we have