Canadian Underwriter

News Insurance

What is your unique competitive advantage?

September 3, 2021 by Jason Contant

Canada’s P&C broker and insurer channels aren’t going anywhere, but their ranks will thin and success will be determined through successful technological partnerships, the CEO of an online commercial brokerage suggested. “If you don’t bring something uniquely valuable to the

insurtech
News Insurance

Insurtechs: Disruptors or partners?

September 2, 2021 by Jason Contant

Insurtechs are playing a game of collaboration and not combativeness within the insurance industry, the chief executive officer of an online commercial insurance brokerage said recently. “If you look at every insurtech, we pretty much always have to partner with

News Insurance

Post-pandemic mindshift needed in claims leadership: Desjardins execs

August 27, 2021 Canadian Underwriter Staff

Claims leaders will need to evolve their mindsets if property & casualty insurers are to succeed in meeting customer demands post-COVID, senior Desjardins Insurance Group execs suggest. “Before the pandemic, we thought we were doing a good job, but we

News Insurance

Policyholders want to text you. Is your carrier doing enough to make this happen?

August 25, 2021 Canadian Underwriter Staff

COVID-19 has accelerated insurance carriers’ plans towards digital transformation, but Canada’s insurers are in their “infancy” when it comes to meeting policyholders’ growing demands for texting with their carriers, says a former insurance executive. Speaking at the Reuters virtual Future

News CatastrophesClimate Change

3 things that can reduce risk of property cat loss recurrence: Aviva Canada CEO

August 24, 2021 by Greg Meckbach

Fire resistant cement board siding, hail-resilient asphalt shingles and backwater valves are among the measures property owners can implement now to protect their assets from climate-related disasters, Aviva Canada CEO Jason Storah suggested Tuesday. “We have enough scientific data to

News Insurance

The case for retaining clients instead of finding new ones

January 5, 2021 by Adam Malik

The insurance industry is putting a disproportionate amount of effort in bringing new customers to their business and not investing enough in client retention, which is a far more affordable strategy, says an industry observer. Further plaguing the industry is

News Insurance

Tragic, yes, but COVID-19 didn’t change the insurance world: Co-Operators CEO

December 10, 2020 by Adam Malik

The insurance industry should not be surprised by the fact there was a global health pandemic, a senior P&C industry exec says, adding that COVID-19 is not likely to change industry fundamentals significantly, since nothing new was brought to the

News Insurance

Overcoming barriers to tech innovation: ‘If you don’t build it, they will leave’

November 5, 2020 by David Gambrill

In the 1989 hit movie Field of Dreams, starring Kevin Costner, 36-year-old Ray Kinsella is wandering through his cornfield one evening when he hears a voice whispering, “If you build it, he will come.” In this instance, “he” refers to

News Legislation / Regulation

Insurer urges principles-based regulation: ‘You don’t need to tell me exactly what I can do and what I cannot do’

November 3, 2020 by Greg Meckbach

The insurance industry needs principles-based regulation instead of a system with rules for every situation, an Allstate Canada official suggests. “If you have a good system that creates boundaries and guiding principles, and you make sure that nobody violates that,

News Insurance

How the industry’s reputation is faring during COVID

November 3, 2020 by Adam Malik

In a spirited debate about the insurance industry’s reputation during the COVID-19 pandemic, an insurance industry researcher said one big reason why some consumers don’t trust insurance companies is because when they submit a claim, they’re treated as if they’re

News AdjustersClaimsClaims CanadaTechnology

How COVID could change adjusting for good

October 29, 2020 by Greg Meckbach

The COVID-19 pandemic has permanently changed the way property insurance clients want their claims handled, a technology vendor suggests. “COVID has been the awakening for many companies,” said James Swayze, Toronto-based executive for Canada at CoreLogic Inc. After COVID-19 was

News BrokersInsuranceProfessional DevelopmentTechnology

How ‘extra steps’ can make for a bad customer experience

October 27, 2020 by Greg Meckbach

Brokers who are concerned about carriers having “too direct” of a relationship with the broker’s customers should consider what service those customers are expecting, an industry consultant suggests. “As an industry, we have a number of places where we have