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Executive Outlook 2020 | Silvy Wright, Northbridge

December 27, 2019 by David Gambrill

Silvy Wright, President, CEO, Northbridge Financial Corporation The industry’s top priority should be helping our customers effectively navigate volatile market conditions. The challenges being faced in both commercial and personal lines are considerable, from rising auto repair costs, required auto

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Executive Outlook 2020 | Rowan Saunders, Economical

December 27, 2019 by David Gambrill

Rowan Saunders, President, CEO, Economical Insurance Insurers across Canada are exploring new ways to embrace digital and improve customer experience in the middle of a hard market. This necessary transformation is the most important issue we face. Within the context

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The new trend for handling disputed property claims

June 24, 2019 by Greg Meckbach

What happens when your client’s property is damaged and the insurer disagrees with the claimant on how much work is needed to restore it? Some of these claims disputes can result in lawsuits, when the claimant brings the insurer to

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Why insurers can expect claims from the Raptors parade

June 21, 2019 by Adam Malik

It won’t surprise at least one lawyer to hear about insurance claims stemming from the Toronto Raptors championship parade. There were plenty of exposures present during the event on June 17, mainly because of a lack of resources available and

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One way to minimize double entry of data

June 19, 2019 by Jason Contant

One question often on the minds of brokers is how do they better digitize their processes and minimize the amount of data they have to enter into various systems. “Our position is that data should be created in a digital

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The other technology risk that’s keeping clients up at night

June 17, 2019 by Greg Meckbach

If you place commercial insurance, you probably have clients who are very concerned about the risk of making large investments in information technology projects. “The failure rate of IT projects is quite high and the returns are often not what

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Why this vehicle accident defendant tried to quash $850,000 settlement

June 14, 2019 by Greg Meckbach

Adjusters handling auto liability claims shouldn’t be too quick to settle and take what the plaintiff’s lawyer is saying with a grain of salt. These are among the takeaways from Thursday’s Supreme Court of Canada decision in Fleury v. Paulus.

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CU Total Loss Series: Bending Time

June 13, 2019 David Gambrill, Editor-in-Chief

Total Loss Series, Part 3: Solutions Imagine Canada’s auto insurance industry saving millions of dollars each year in total loss costs and passing that along to Canadian drivers in the form of premium decreases. And all by simply reducing total

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This social media risk lacks a mainstream insurance product

June 12, 2019 by Greg Meckbach

Want to place insurance that covers a client whose revenue suddenly plummets because of a disinformation campaign? This might be easier said than done, but one commercial insurer with a Canadian branch is hoping to change this. Right now, there

News InsuranceProductsTechnology

Should cyber insurance products become more standardized?

June 10, 2019 by Jason Contant

How far along is the Canadian insurance industry in terms of cyber product standardization? While some of the standard language for base coverage has become more standardized over the years, there is still an overall general lack of standardization. There

News Claims

Welcome to the new era of online flood maps

June 6, 2019 by Greg Meckbach

The organization responsible for flood risk mitigation in and near Kitchener, Ont. is contemplating enabling online access to maps that would let some clients see whether they are in a high-risk flood zone. For the Grand River Conservation Authority (GRCA),

News InsuranceTechnology

How an insurtech uses pre-fill data to a homeowner’s best advantage

June 6, 2019 by Jason Contant

One insurtech based in the United States is pre-filling data in home insurance application forms to help answer questions that customers may not be able to answer themselves. California-based home insurance company Hippo Insurance uses trusted public data sources like