Keyword
Claims
When data rules supreme, leadership fails: claims execs
January 28, 2020 by Adam MalikData is a tricky balancing act: You need it to make sound decisions, but if the numbers become the be-all and end-all, it can lead to some pretty questionable corporate behaviours and leadership decisions. “Data is dangerous without context,” Bryant…
What reinsurance renewals on Jan. 1 told us about the market
January 2, 2020 by David GambrillReinsurance renewals at Jan. 1, 2020 reflected an “asymmetrical” market, featuring a mixed bag of rate increases or decreases (depending on the specific business line or territory), as well as significant rate increases in the retrocession markets, according to Guy…
Bright skies ahead
January 1, 2020 Adam Malik, Managing EditorCatastrophes have hit Canadian P&C adjusters hard, causing many to wonder if the industry has the capacity to handle increasing workloads. Why adjusters see sunnier times ahead
What the judge said when a trial lawyer accused an insurer of “playing hardball” with his elderly client
December 31, 2019 by David GambrillAn elderly resident who lost her slip-and-fall claim against a retirement home does not have to pay the legal costs of the home’s insurance company because the insurer’s legal strategy was “at risk of allegations of playing hardball,” the Ontario…
Aviva Canada’s quirkiest claims of 2019
December 23, 2019 by Jason ContantIn the last year, Aviva Canada has handled thousands of property and auto claims, including a few quirky and unusual ones. Here are some of the quirkiest: Chaotic kitchen kitties: Two home alone kittens accidentally turned on the kitchen faucet,…
Claims execs weigh in on insurers buying into the supply chain
September 30, 2019 by David GambrillInsurance companies buying into the claims management supply chain are bound to face some headwinds when it comes to conflicts of interest, but ultimately the P&C industry is big enough to absorb more of these types of acquisitions in the…
How to make a good first step in the fight against auto fraud an even better one
September 12, 2019 by Greg MeckbachThe launch of Canadian National Insurance Crime Services [CANATICS] was a good move in the fight against auto claims fraud, but Canada is still at a disadvantage to other countries, a former police detective and senior Aviva claims executive said…
You can’t teach claims adjusters this skill
September 11, 2019 Greg Meckbach, Associate EditorAs the chief claims officer for Wawanesa Mutual Insurance Company, Erin Fischer hears one question all the time. “The Number 1 question I get is: Do you need to hire claims people who are technical experts?’” Fischer said Wednesday. Although…
One simple way to avoid a claims dispute
July 2, 2019 by Greg MeckbachSome claims disputes can be prevented entirely with better communication between clients and insurers, suggests an engineer for a firm that investigates property damage. “I couldn’t put a number on it, but I would say a large number of the…
CU Total Loss Series: To repair, or not to repair?
April 17, 2019 by David GambrillTotal Loss Series, Part 1: Cycle Times Imagine Canada’s auto insurance industry saving millions of dollars each year in total loss costs and passing that along to Canadian drivers in the form of premium decreases. And all by simply reducing…
Uber-style platform for expediting appraisals now in Canada
April 16, 2019 by David GambrillAn Uber-style platform to expedite home and auto claims appraisals has made its way into Canada. Offered by WeGoLook, the online and mobile sharing-economy platform provides personalized, onsite data capture for inspections and low-complexity services across the United States. Now…
How brokers can stop a flooded basement
April 16, 2019 by David GambrillA recent study suggests brokers have a golden opportunity to talk to homeowners one-on-one about how to protect homes from basement floods. With the right information and often for less than $500, homeowners can protect themselves from the increasing risks…