Why brokers must have a CRM in the digital age
May 9, 2019 by David GambrillCustomers in the digital age expect to hear back from brokers immediately, so if brokers don’t start investing in Customer Relationship Management (CRM) systems soon, well — good luck, says Dave Vass, vice president of innovation at Trufla Technology. Vass…
ICBC plants seed for online auto renewals
May 8, 2019 by Adam MalikA day many British Columbia policyholders have been calling for finally appears to be on the horizon. But it may force some brokers to change how they do business. While hosting an AMA (ask me anything) session on popular social…
How a broker regulator plans to fix “abysmal” licensing exam results
May 8, 2019 by David GambrillAs brokers across the country report difficulty in finding qualified employees, the situation in Alberta may be compounded by an “abysmal” pass rate on the provincial broker licensing exam. “As it currently stands today, we are at a 36.5% pass…
Brokers urged to unite with insurers to end Alberta cap
May 7, 2019 by David GambrillWith a new government in Alberta, the Insurance Bureau of Canada (IBC) is calling for a united front with the broker channel to come up with a new auto reform package and put an end to the province’s 5% cap…
‘It’s triage now’: Cottage Country brokers deal with flood fallout
May 6, 2019 by Adam MalikBrokers in Ontario’s Muskoka region are calling the recent flooding event the worst disaster they’ve ever seen. Both Stephen Darling, president at A.W. Shiers Insurance Brokers, and Adam Caswell, owner of Hutcheson Reynolds & Caswell, said damage is greater and…
How brokers personally assist during floods
May 2, 2019 by Jason ContantThe flooding last year in Grand Forks, B.C. was a prime example of how an insurance broker provides more than just policy advice and advocacy when disaster strikes. A broker could provide money upfront for additional living expenses, emotional support…
Why it’s hard for insurers to price cyber risk
May 1, 2019 by Greg MeckbachIt’s hard for an insurance company to price cyber because clients are reluctant to report losses, industry experts suggest. “You need historical incidents to understand the types of events out there,” Scott Stransky, assistant vice president and principal scientist in…
Why the court says this auto insurer did not properly terminate policy
April 30, 2019 by Greg MeckbachAn auto insurance company cannot necessarily treat a policy as invalid under common law if it discovers the client made a material misrepresentation on the application, the Court of Appeal for Ontario has ruled. In Merino v. ING Insurance Company…
Alberta election leaves IBC ‘cautiously hopeful’ on auto file
April 26, 2019 by Greg MeckbachAlberta brokers should touch base with the new provincial government and explain how auto insurance rules needs to change, suggests the Insurance Bureau of Canada’s CEO. “Our campaign for change moves into a new phase with the recent election of…
Where in Canada do brokers get paid the most?
April 25, 2019 by David GambrillLooking to work for brokerages in the highest-paying regions of the country? Check out brokerages in either Alberta or Ontario, according to numbers contained in a recent Deloitte study commissioned by the Insurance Brokers Association of Canada (IBAC). At $70,800…
Auto ‘very difficult policy to understand,’ says broker-turned-parliamentarian
April 23, 2019 by Greg MeckbachThe Ontario government wants to make the auto claims process easier to navigate and less cumbersome, a politician who used to be a broker told the legislature last week. “Today when someone has an accident, they are assigned an adjuster,”…
Is the industry taking a consistent approach to overland flood coverage?
April 23, 2019 by Jason ContantAre carriers taking a consistent approach to covering overland flood? The flood waters sweeping across New Brunswick and Quebec have brought the issue to the forefront. In general, overland flood was not covered in Canada until 2015; only sewer backup…