U.S. millennials may not view insurance as “boring” after all: Vertafore
September 6, 2016 by Canadian UnderwriterMore than 90% of the millennials in the U.S. taking part in a Vertafore survey say they view the industry as fulfilling for long-term careers that meets important criteria commonly identified as essential for job satisfaction. The finding is at…
Employing Location Intelligence to Deliver on the Promise of P&C Coverage
August 5, 2016 Rob Daleman, VP, Corporate Marketing, DMTI SpatialLocation intelligence is an important tool for property insurance claims managers. In a major catastrophe, insurers can plot the area of impact and get a total of aggregate risk in the area.
Proactive Claims Communication: A Lost Art in Customer Service
July 15, 2016 Dara BangaInsurance claims adjusters need the trust of their policyholders
XL Group shareholders approve redomestication to Bermuda, High Court of Ireland hearing scheduled July 20
June 24, 2016 by Canadian UnderwriterThe shareholders of XL Group plc have voted in favour of changing the company’s place of incorporation from Bermuda, the Dublin, Ireland-based insurance carrier announced Thursday. XL has been using the XL-Catlin brand for slightly more than a year, since…
Claims settlement a particularly “fuzzy concept” for Quebec drivers, new poll suggests
June 21, 2016 by Canadian UnderwriterLess than a week after a survey commissioned by the Financial Services Commission of Ontario found that only 10% of Ontario drivers reported being “very knowledgeable” about the elements in a standard auto policy, a new poll has found that…
Customer satisfaction with homeowners insurance improves in eastern Canada, lower satisfaction in western provinces: J.D. Power study
June 6, 2016 by Canadian UnderwriterCustomer satisfaction with homeowners insurance in eastern Canada is improving, while catastrophic events contribute to lower satisfaction in the western provinces, according to the J.D. Power 2016 Canadian Home Insurance Study, released on Monday. The annual study examined customer satisfaction…
Only 42% of polled Ontarians aware of upcoming auto insurance reforms: IBAO
May 25, 2016 by Canadian UnderwriterConsumer awareness of auto insurance reforms in Ontario – many of which come into force June 1 – is far from complete, with just four in 10 survey respondents reporting they are aware of the changes. Based on feedback from…
Loss in Translation
May 20, 2016 Emily Atkins, EditorMaking the complex clear brings satisfaction to Andy Williams and the team at AMG Claims Inc.
Insurance websites not keeping pace with changing customer expectations: J.D. Power
May 19, 2016 by Canadian UnderwriterInsurer websites are not keeping up with customer expectations, with just over half (55%) of those polled saying they “definitely will” return to the site for their servicing needs, according to the J.D. Power 2016 Insurance Digital Evaluation Study, released…
Customer satisfaction with auto insurance in Canada increases for first time in five years: J.D. Power study
May 6, 2016 by Canadian UnderwriterCustomer satisfaction with auto insurance in Canada has increased for the first time in five years, according to the J.D. Power 2016 Canadian Auto Insurance Satisfaction Study, released earlier this week. The study, now in its ninth year, measures customer…
U.S. insurers that lead in digital shopping channels also lead in premium growth: J.D. Power study
May 3, 2016 by Canadian UnderwriterInsurers that lead in digital shopping channels also lead in premium growth, according to the J.D. Power 2016 U.S. Insurance Shopping Study, released on Friday. Now in its 10th year, the study measures auto insurance shopping, purchase behavior and purchase…
Future Thinkers
March 22, 2016 byAdjusters ready to take on new claims environment. Change, it seems, is the only constant.