Topic
Adjusters
The type of claims that may arise from legalization of cannabis edibles
February 14, 2019 by Jason ContantWith the upcoming legalization of edibles containing cannabis this October, Canadian claims adjusters may see more indirect injury loss and damage claims, suggests a lawyer with Field Law in Calgary. Compared to regular smoked marijuana, edibles have a more delayed…
Why the human touch is sometimes bad for claims
January 30, 2019 by Jason ContantThe claims industry in Canada has to be wary about complicating the claims process by putting a “human process” in place where one is not needed, speakers said last week at the Ontario Insurance Adjusters Association’s 2019 Claims Conference in…
Online basement flood course coming soon
January 30, 2019 by Greg MeckbachAn online version of the Home Flood Risk Assessment Training will be available Canada-wide this March, Blair Feltmate, head of the Intact Centre on Climate Adaptation, said in a recent interview. The course is geared towards insurance brokers, home inspectors,…
What adjusters can learn from technology disruptors
January 29, 2019 by Greg MeckbachAdjusters who want to improve service for claimants could take a few pointers from companies outside the insurance industry. “When I look at customers today, their entire experience of how they want to be dealt with has been shaped outside…
How a different mindset can transform the claims industry
January 25, 2019 by Jason ContantThe claims industry would benefit from shifting their thinking on what it takes for claims professionals to do their jobs, speakers said Wednesday at the Ontario Insurance Adjusters Association’s 2019 Claims Conference in Toronto. Think about an employee with 40…
Where the claims industry stands on flexible workplace conditions
January 22, 2019 by Canadian UnderwriterEditor’s Note: This version of the story clarifies that previous remarks attributed to Glen Hopkinson were not intended in any way to be interpreted as connected to the merger of AXA and XL Catlin. His remarks were intended to refer…
How mixing marijuana and alcohol may lead to more settlements
January 18, 2019 by Jason ContantWith recreational marijuana legal in Canada since Oct. 17, 2018, social hosts and bars will need to pay attention to liability arising from people who are intoxicated by both marijuana and alcohol. Traditional liquor liability cases can be complicated enough…
An adjuster’s take on the hazards of cannabis edibles
January 14, 2019 by Jason ContantEdibles containing cannabis are expected to become legal in Canada later this year, so insurance professionals are encouraging social hosts and commercial establishments to ensure their guests are consuming these products responsibly. With the legalization of recreational marijuana in Canada…
Calgary claims vendor now owned by CoreLogic
December 19, 2018 by Greg MeckbachCoreLogic Inc. announced Wednesday it has closed its acquisition of Symbility Solutions Inc. Irvine, Calif.-based CoreLogic – which provides risk data on properties to property and casualty insurers – already owned 28% of Symbility, a Calgary-based vendor of claims processing…
What needs to be done to address independent adjuster mobility
December 10, 2018 by Jason ContantThe Canadian Independent Adjusters’ Association (CIAA) has proposed a “national emergency licensing protocol” to address mobility issues facing independent adjusters in Canada. It has also proposed a national licensing qualification, a longer-term solution that would require legislative changes to Insurance…
What is the best way to address mobility issues for independent adjusters?
December 4, 2018 by Jason ContantThere needs to be a hybrid system of self-regulation in concert with regulatory discipline to handle interprovincial mobility issues for independent adjusters, says the president and CEO of an independent adjusting firm. “We need a hybrid system of self-regulation in…
Insurer said to have denied coverage ‘without a comprehensible explanation’
November 26, 2018 by Greg MeckbachIntact Insurance won a coverage dispute in court but “poor customer relations” means the homeowner plaintiff does not have to pay Intact’s legal defence costs. Homeowner Arnie Augspols sued Intact and G. Bates Plumbing. Augspols noticed several problems in his…